Capitec Bank Ltd is looking for energetic and self-motivated individuals to fill the position of Agent: Insurance Claims (Funeral Claims).
Location: Bellville, Western Cape
Why Join Capitec Bank?
At Capitec Bank, we believe in creating an environment where our employees feel valued and supported. This role offers you the chance to develop professionally, grow your career, and contribute to a company that’s dedicated to offering clients a seamless and exceptional banking experience.
Capitec Bank Agent Insurance Claims
As an Agent: Insurance Claims (Funeral Claims), your primary responsibility will be to administer and handle all aspects of insurance claims, ensuring efficient processing and providing excellent client service. You will work closely with stakeholders to resolve queries and provide accurate information to clients.
Key Responsibilities Include:
- Claims Administration: Process all insurance claims, particularly those related to funeral claims, ensuring accuracy and timeliness.
- Client Interaction: Handle all customer queries with the utmost professionalism and care.
- Liaison: Communicate with relevant stakeholders to ensure the smooth processing of claims.
- Ad-Hoc Support: Assist with ad-hoc recovery-related queries and provide support to the wider team as needed.
Experience and Skills You’ll Need
Capitec Bank is looking for candidates who have the following experience and skills:
Minimum Requirements:
- 1-2 years’ experience in a banking, insurance, or client service environment.
- At least 1 year of experience dealing specifically with funeral insurance claims.
Ideal Requirements:
- Knowledge of Treating Customers Fairly (TCF) principles.
- Understanding of the Financial Intelligence Centre Act (FICA), Protection of Personal Information Act (POPI), and Financial Advisory and Intermediary Services (FAIS).
- A National Certificate (Grade 12) is required, while a National Diploma is preferred.
Skills Needed:
- Excellent communication and reporting skills.
- Strong administration skills and attention to detail.
- Computer literacy, particularly in MS Word, MS Excel, and MS Outlook.
What You’ll Gain:
In this role, you’ll get the opportunity to work in a supportive and collaborative environment while advancing your understanding of insurance claims handling. You’ll also gain valuable insights into the financial services and insurance sectors, strengthening your career prospects in the industry.
Conditions of Employment:
To be considered for this role, candidates must have a clear criminal and credit record.
How to Apply:
Are you ready to take the next step in your career and join Capitec Bank Ltd? Simply follow these steps:
