Client Services Consultant Temp Role at Nedbank - Job Description
Comprehensive Overview of the Client Services Consultant Temp Role at Nedbank
Introduction to the Job Opportunity
The Client Services Consultant Temp position at Nedbank represents an exceptional opportunity for candidates interested in delivering professional and efficient client services within the banking and insurance sectors. This temporary role is located in Sandton, Johannesburg, and falls under the Nedbank Wealth Cluster within the Nedbank Insurance Division’s Contact Centre. It emphasizes creating positive client experiences, maintaining relationships, and adhering to Nedbank’s core values and operational standards.
Key Job Details
Location: Sandton, Johannesburg, South Africa
Application Reference: 137062 – Monasha Dilsook
Closing Date for Applications: 6 December 2024
Cluster: Nedbank Wealth Cluster
Division: Insurance (Contact Centre)
Preference: Given to applicants from underrepresented groups.
Job Classification
Family and Career Stream
Job Family: Sales and Services
Career Stream: Call Centre (Service)
Leadership Pipeline: Manage Self: Technical
FAIS (Financial Advisory and Intermediary Services): Role is FAIS affected.
Purpose of the Role
The primary objective of this position is to provide high-quality and professional call services that optimize client experiences. This includes fostering lasting relationships with Nedbank clients, resolving queries efficiently, and supporting the Contact Centre’s goals.
Core Responsibilities
Operational and Client-Centric Tasks
Adherence to Schedules: Ensure targets are met by strictly following work plans.
Upholding Core Values: Demonstrate integrity, accountability, respect, and a drive to exceed expectations when interacting with clients and colleagues.
Resolving Queries: Escalate unresolved client queries to management through proper case logging systems.
Call Handling: Respond to 90% of client calls within 60 seconds to meet Service Level Agreements (SLA).
Lead Generation: Achieve monthly lead targets by offering appropriate products and services to clients.
Loss Prevention: Vigilantly log calls accurately to minimize risks and potential business losses.
Contributions to Organizational Goals
Transformation Goals: Participate in initiatives that support a culture conducive to transformation.
Corporate Social Responsibility: Engage in projects that align with Nedbank’s strategic goals.
Process Improvement: Identify opportunities for enhancing processes, policies, and systems and contribute to implementing these improvements.
Keeping Up-to-Date with Industry Standards
Legislation Awareness: Stay informed about changes in legislation and industry standards by reviewing newsletters, websites, and attending relevant sessions.
Risk Compliance: Regularly update knowledge of risk standards by reviewing and agreeing to the terms in updated manuals.
Professional Development
Continuous Learning: Attend training programs, receive feedback from managers, and explore opportunities for career progression.
Skill Enhancement: Improve technical and professional skills by completing certifications and applying newly gained knowledge.
Knowledge Sharing: Maintain open communication with team members and share essential information with stakeholders.
Key Competencies and Knowledge
Essential Technical and Professional Knowledge
Familiarity with administrative procedures and systems.
Proficiency in regulatory knowledge relevant to the role.
Understanding of business writing, banking principles, and procedures.
Behavioral Competencies
Customer Loyalty: Building trust and long-lasting client relationships.
Effective Communication: Clearly conveying information to both clients and internal teams.
Adaptability: Adjusting to dynamic environments and handling challenges effectively.
Quality Orientation: Ensuring high standards of performance in all tasks.
Qualifications and Experience
Educational Requirements
Essential: Matric (Grade 12 / National Senior Certificate).
Preferred: Certificate in Call Centre Operations.
Certifications
Essential: Regulatory Examination (depending on the role).
Preferred: Additional certifications relevant to the position.
Experience
While specific experience requirements are not detailed, candidates with a background in client services or call center operations are likely to be prioritized.
Additional Information
Values Alignment
The position requires candidates to align with Nedbank’s vision and values, which focus on excellence, integrity, accountability, and client satisfaction.
Application Details
For queries or assistance, candidates can contact the Nedbank Recruiting Team at +27 860 555 566. Applicants unable to find a suitable role are encouraged to activate job alerts to stay updated on new opportunities.
Conclusion
The Client Services Consultant Temp role at Nedbank is a highly sought-after position for individuals passionate about delivering superior client services. With a robust set of responsibilities and opportunities for professional development, this role not only supports personal growth but also contributes significantly to the organization’s objectives. Interested candidates are encouraged to apply promptly, ensuring they meet the eligibility criteria and align with Nedbank’s values.
Introduction to the Job Opportunity
The Client Services Consultant Temp position at Nedbank represents an exceptional opportunity for candidates interested in delivering professional and efficient client services within the banking and insurance sectors. This temporary role is located in Sandton, Johannesburg, and falls under the Nedbank Wealth Cluster within the Nedbank Insurance Division’s Contact Centre. It emphasizes creating positive client experiences, maintaining relationships, and adhering to Nedbank’s core values and operational standards.
Key Job Details
Location: Sandton, Johannesburg, South Africa
Application Reference: 137062 – Monasha Dilsook
Closing Date for Applications: 6 December 2024
Cluster: Nedbank Wealth Cluster
Division: Insurance (Contact Centre)
Preference: Given to applicants from underrepresented groups.
Job Classification
Family and Career Stream
Job Family: Sales and Services
Career Stream: Call Centre (Service)
Leadership Pipeline: Manage Self: Technical
FAIS (Financial Advisory and Intermediary Services): Role is FAIS affected.
Purpose of the Role
The primary objective of this position is to provide high-quality and professional call services that optimize client experiences. This includes fostering lasting relationships with Nedbank clients, resolving queries efficiently, and supporting the Contact Centre’s goals.
Core Responsibilities
Operational and Client-Centric Tasks
Adherence to Schedules: Ensure targets are met by strictly following work plans.
Upholding Core Values: Demonstrate integrity, accountability, respect, and a drive to exceed expectations when interacting with clients and colleagues.
Resolving Queries: Escalate unresolved client queries to management through proper case logging systems.
Call Handling: Respond to 90% of client calls within 60 seconds to meet Service Level Agreements (SLA).
Lead Generation: Achieve monthly lead targets by offering appropriate products and services to clients.
Loss Prevention: Vigilantly log calls accurately to minimize risks and potential business losses.
Contributions to Organizational Goals
Transformation Goals: Participate in initiatives that support a culture conducive to transformation.
Corporate Social Responsibility: Engage in projects that align with Nedbank’s strategic goals.
Process Improvement: Identify opportunities for enhancing processes, policies, and systems and contribute to implementing these improvements.
Keeping Up-to-Date with Industry Standards
Legislation Awareness: Stay informed about changes in legislation and industry standards by reviewing newsletters, websites, and attending relevant sessions.
Risk Compliance: Regularly update knowledge of risk standards by reviewing and agreeing to the terms in updated manuals.
Professional Development
Continuous Learning: Attend training programs, receive feedback from managers, and explore opportunities for career progression.
Skill Enhancement: Improve technical and professional skills by completing certifications and applying newly gained knowledge.
Knowledge Sharing: Maintain open communication with team members and share essential information with stakeholders.
Key Competencies and Knowledge
Essential Technical and Professional Knowledge
Familiarity with administrative procedures and systems.
Proficiency in regulatory knowledge relevant to the role.
Understanding of business writing, banking principles, and procedures.
Behavioral Competencies
Customer Loyalty: Building trust and long-lasting client relationships.
Effective Communication: Clearly conveying information to both clients and internal teams.
Adaptability: Adjusting to dynamic environments and handling challenges effectively.
Quality Orientation: Ensuring high standards of performance in all tasks.
Qualifications and Experience
Educational Requirements
Essential: Matric (Grade 12 / National Senior Certificate).
Preferred: Certificate in Call Centre Operations.
Certifications
Essential: Regulatory Examination (depending on the role).
Preferred: Additional certifications relevant to the position.
Experience
While specific experience requirements are not detailed, candidates with a background in client services or call center operations are likely to be prioritized.
Additional Information
Values Alignment
The position requires candidates to align with Nedbank’s vision and values, which focus on excellence, integrity, accountability, and client satisfaction.
Application Details
For queries or assistance, candidates can contact the Nedbank Recruiting Team at +27 860 555 566. Applicants unable to find a suitable role are encouraged to activate job alerts to stay updated on new opportunities.
Conclusion
The Client Services Consultant Temp role at Nedbank is a highly sought-after position for individuals passionate about delivering superior client services. With a robust set of responsibilities and opportunities for professional development, this role not only supports personal growth but also contributes significantly to the organization’s objectives. Interested candidates are encouraged to apply promptly, ensuring they meet the eligibility criteria and align with Nedbank’s values.
