Basic Pharmacist Assistant - Job Description
Post Basic Pharmacist Assistant – A Comprehensive Guide to the Position at Clicks Aliwal North
Introduction
The role of a Qualified Post Basic Pharmacist Assistant is an essential link in the healthcare and pharmaceutical retail chain. Positioned at Clicks in Aliwal North, this job offers a dynamic and customer-focused work environment. The role integrates pharmaceutical care services, dispensary administration, and customer service into a structured and professional setting. In this article, we will explore the key elements of this position, the required qualifications, duties, and skills needed for success in the role. We’ll also discuss the career prospects, challenges, and opportunities that come with this position.
The Pharmaceutical Industry in South Africa
An Overview of the Industry
The pharmaceutical industry in South Africa plays a critical role in ensuring the population has access to essential medicines and health services. With an increasing need for accessible healthcare and pharmaceuticals, retail pharmacies like Clicks serve as vital points of care. The demand for skilled pharmacist assistants is growing as pharmacies expand their services to accommodate broader healthcare needs.
Clicks Group – A Leading Retail Pharmacy Chain
Clicks is one of South Africa’s leading retail pharmacy chains, known for its comprehensive healthcare services, strong customer service ethos, and commitment to community well-being. Clicks operates within the wholesale and retail trade industry and provides opportunities for pharmaceutical professionals to build successful and rewarding careers.
Position Summary
Industry and Job Category
Industry: Wholesale & Retail Trade
Job Category: Pharmaceutical
Location
Location: Eastern Cape, specifically Aliwal North, a bustling community with a growing demand for healthcare services.
Contract Type
Contract: Permanent, offering job security and the opportunity for career growth within the Clicks Group.
Remuneration
Salary: Market-related, ensuring fair compensation based on industry standards and experience.
Employment Equity
EE Position: Yes, reinforcing Clicks’ commitment to diversity and equitable employment practices.
Job Description
Main Objectives
The role of a Qualified Post Basic Pharmacist Assistant at Clicks entails several essential functions, all contributing to effective pharmaceutical care and customer satisfaction. Here are the primary job objectives:
High Standards of Customer Service and Care
Providing top-tier customer service is crucial in retail pharmacy. Pharmacist assistants are responsible for ensuring that every customer receives prompt, professional, and personalized care. Whether assisting with over-the-counter (OTC) medication, offering general health advice, or addressing customer queries, the focus is on delivering excellent service.
Efficient Stock Control and Administration
Managing stock levels, ensuring accurate inventory records, and repacking medicines are vital parts of the role. Maintaining proper stock control helps prevent shortages and ensures that the dispensary operates smoothly.
Efficient Dispensary Administration
Pharmacist assistants are responsible for maintaining accurate records, handling prescriptions efficiently, and complying with administrative procedures. This involves adhering to Standard Operating Procedures (SOPs) and legal requirements.
Accurate Compounding
Compounding medications accurately is an essential part of pharmaceutical care. The assistant must ensure that prescriptions are prepared safely and correctly, adhering to pharmaceutical standards and practices.
Provision of General Health Advice
In addition to dispensing medicines, the role involves advising customers on general health issues. This could include guidance on managing chronic conditions, maintaining a healthy lifestyle, or using OTC products effectively.
High Standards of Housekeeping and Merchandise Display
Maintaining a clean, organized, and visually appealing dispensary ensures a professional environment and enhances customer experience. Proper housekeeping also ensures safety and compliance with health regulations.
Ad Hoc Requirements
Depending on operational needs, pharmacist assistants may be required to handle additional tasks, such as assisting with promotional events, training new staff, or supporting other departments.
Minimum Requirements
Qualifications and Experience
To be eligible for the position of Qualified Post Basic Pharmacist Assistant at Clicks Aliwal North, candidates must meet the following requirements:
Educational Qualification
Matric with Mathematics (Essential): A solid foundation in mathematics is necessary for accurate calculations related to medication dosages and stock control.
Professional Qualification
Certification by the Health Professions Council of South Africa (HPCSA): Candidates must meet the HPCSA’s requirements for various levels of Pharmacist Assistants, including Qualified, Post Basic, and Learner Basic certifications.
Skills, Abilities, and Knowledge
A successful pharmacist assistant must possess a blend of technical skills, industry knowledge, and interpersonal abilities. The key skills and knowledge areas required for this role include:
Product Knowledge
Familiarity with health products, OTC medications, and pharmaceutical inventory is essential for assisting customers and managing stock.
Legal Knowledge
Understanding the regulations set by the South African Pharmacy Council (SAPC) ensures compliance with legal standards and ethical practices.
Customer Service Orientation
A focus on delivering exceptional customer service is central to the role, requiring empathy, patience, and communication skills.
Teamwork
Working effectively within a team ensures the dispensary operates smoothly and fosters a supportive work environment.
Integrity and Ethics
Upholding ethical practices and integrity is non-negotiable in pharmaceutical care, ensuring trust and professionalism.
Accuracy and Attention to Detail
Precision in dispensing medications and managing records is critical to patient safety and operational efficiency.
Basic Calculations
Competence in basic mathematical calculations is required for measuring dosages and managing stock levels.
IT Proficiency
Familiarity with business operating systems, such as SAP, and proficiency in MS Office applications aid in efficient administrative tasks.
Competencies for Success
The following competencies are essential for excelling in the role of a Qualified Post Basic Pharmacist Assistant:
Adhering to Principles and Values
Demonstrating a commitment to ethical standards and professional principles.
Working with People
Building positive relationships with customers and colleagues.
Delivering Results and Meeting Customer Expectations
Consistently meeting or exceeding service standards and customer needs.
Following Instructions and Procedures
Complying with SOPs and legal guidelines to ensure accuracy and safety.
Relating and Networking
Establishing strong professional relationships within the pharmacy team and the broader community.
Planning and Organising
Managing tasks efficiently and prioritizing workload to meet operational demands.
Contractual Hours
Hours: 45 hours per week, spread over 6 days, ensuring adequate coverage to meet customer needs and operational requirements.
Career Path and Development Opportunities
Path to Growth
Working as a Qualified Post Basic Pharmacist Assistant at Clicks can be the foundation for a successful career in the pharmaceutical industry. With experience and additional qualifications, assistants can pursue roles such as:
Pharmacist
Completing further education to become a fully qualified pharmacist.
Dispensary Manager
Overseeing the operations of a dispensary and managing staff.
Regional Pharmacy Coordinator
Supervising multiple pharmacy branches within a region.
Training and Development Roles
Supporting the professional growth of new pharmacist assistants through training programs.
Continuing Professional Development (CPD)
Clicks encourages ongoing professional development through workshops, training programs, and access to new industry information. Staying current with pharmaceutical practices and regulations ensures long-term career success.
Challenges and Rewards of the Role
Challenges
High-Pressure Environment
The role can be demanding, especially during peak hours or when managing complex prescriptions.
Regulatory Compliance
Staying up-to-date with ever-changing healthcare regulations requires diligence and continuous learning.
Customer Expectations
Managing diverse customer needs and expectations requires excellent communication skills and patience.
Rewards
Job Satisfaction
Helping people improve their health and well-being provides a deep sense of fulfillment.
Career Stability
The pharmaceutical industry offers stable employment and growth opportunities.
Community Impact
Working in a community-focused role allows pharmacist assistants to make a positive impact on public health.
Conclusion
The role of a Qualified Post Basic Pharmacist Assistant at Clicks Aliwal North is a blend of pharmaceutical expertise, customer service, and administrative proficiency. This position offers an opportunity to work in a respected organization, grow professionally, and make a tangible difference in the lives of customers. For those with the required qualifications, skills, and a passion for healthcare, this role represents a rewarding and stable career path.
Introduction
The role of a Qualified Post Basic Pharmacist Assistant is an essential link in the healthcare and pharmaceutical retail chain. Positioned at Clicks in Aliwal North, this job offers a dynamic and customer-focused work environment. The role integrates pharmaceutical care services, dispensary administration, and customer service into a structured and professional setting. In this article, we will explore the key elements of this position, the required qualifications, duties, and skills needed for success in the role. We’ll also discuss the career prospects, challenges, and opportunities that come with this position.
The Pharmaceutical Industry in South Africa
An Overview of the Industry
The pharmaceutical industry in South Africa plays a critical role in ensuring the population has access to essential medicines and health services. With an increasing need for accessible healthcare and pharmaceuticals, retail pharmacies like Clicks serve as vital points of care. The demand for skilled pharmacist assistants is growing as pharmacies expand their services to accommodate broader healthcare needs.
Clicks Group – A Leading Retail Pharmacy Chain
Clicks is one of South Africa’s leading retail pharmacy chains, known for its comprehensive healthcare services, strong customer service ethos, and commitment to community well-being. Clicks operates within the wholesale and retail trade industry and provides opportunities for pharmaceutical professionals to build successful and rewarding careers.
Position Summary
Industry and Job Category
Industry: Wholesale & Retail Trade
Job Category: Pharmaceutical
Location
Location: Eastern Cape, specifically Aliwal North, a bustling community with a growing demand for healthcare services.
Contract Type
Contract: Permanent, offering job security and the opportunity for career growth within the Clicks Group.
Remuneration
Salary: Market-related, ensuring fair compensation based on industry standards and experience.
Employment Equity
EE Position: Yes, reinforcing Clicks’ commitment to diversity and equitable employment practices.
Job Description
Main Objectives
The role of a Qualified Post Basic Pharmacist Assistant at Clicks entails several essential functions, all contributing to effective pharmaceutical care and customer satisfaction. Here are the primary job objectives:
High Standards of Customer Service and Care
Providing top-tier customer service is crucial in retail pharmacy. Pharmacist assistants are responsible for ensuring that every customer receives prompt, professional, and personalized care. Whether assisting with over-the-counter (OTC) medication, offering general health advice, or addressing customer queries, the focus is on delivering excellent service.
Efficient Stock Control and Administration
Managing stock levels, ensuring accurate inventory records, and repacking medicines are vital parts of the role. Maintaining proper stock control helps prevent shortages and ensures that the dispensary operates smoothly.
Efficient Dispensary Administration
Pharmacist assistants are responsible for maintaining accurate records, handling prescriptions efficiently, and complying with administrative procedures. This involves adhering to Standard Operating Procedures (SOPs) and legal requirements.
Accurate Compounding
Compounding medications accurately is an essential part of pharmaceutical care. The assistant must ensure that prescriptions are prepared safely and correctly, adhering to pharmaceutical standards and practices.
Provision of General Health Advice
In addition to dispensing medicines, the role involves advising customers on general health issues. This could include guidance on managing chronic conditions, maintaining a healthy lifestyle, or using OTC products effectively.
High Standards of Housekeeping and Merchandise Display
Maintaining a clean, organized, and visually appealing dispensary ensures a professional environment and enhances customer experience. Proper housekeeping also ensures safety and compliance with health regulations.
Ad Hoc Requirements
Depending on operational needs, pharmacist assistants may be required to handle additional tasks, such as assisting with promotional events, training new staff, or supporting other departments.
Minimum Requirements
Qualifications and Experience
To be eligible for the position of Qualified Post Basic Pharmacist Assistant at Clicks Aliwal North, candidates must meet the following requirements:
Educational Qualification
Matric with Mathematics (Essential): A solid foundation in mathematics is necessary for accurate calculations related to medication dosages and stock control.
Professional Qualification
Certification by the Health Professions Council of South Africa (HPCSA): Candidates must meet the HPCSA’s requirements for various levels of Pharmacist Assistants, including Qualified, Post Basic, and Learner Basic certifications.
Skills, Abilities, and Knowledge
A successful pharmacist assistant must possess a blend of technical skills, industry knowledge, and interpersonal abilities. The key skills and knowledge areas required for this role include:
Product Knowledge
Familiarity with health products, OTC medications, and pharmaceutical inventory is essential for assisting customers and managing stock.
Legal Knowledge
Understanding the regulations set by the South African Pharmacy Council (SAPC) ensures compliance with legal standards and ethical practices.
Customer Service Orientation
A focus on delivering exceptional customer service is central to the role, requiring empathy, patience, and communication skills.
Teamwork
Working effectively within a team ensures the dispensary operates smoothly and fosters a supportive work environment.
Integrity and Ethics
Upholding ethical practices and integrity is non-negotiable in pharmaceutical care, ensuring trust and professionalism.
Accuracy and Attention to Detail
Precision in dispensing medications and managing records is critical to patient safety and operational efficiency.
Basic Calculations
Competence in basic mathematical calculations is required for measuring dosages and managing stock levels.
IT Proficiency
Familiarity with business operating systems, such as SAP, and proficiency in MS Office applications aid in efficient administrative tasks.
Competencies for Success
The following competencies are essential for excelling in the role of a Qualified Post Basic Pharmacist Assistant:
Adhering to Principles and Values
Demonstrating a commitment to ethical standards and professional principles.
Working with People
Building positive relationships with customers and colleagues.
Delivering Results and Meeting Customer Expectations
Consistently meeting or exceeding service standards and customer needs.
Following Instructions and Procedures
Complying with SOPs and legal guidelines to ensure accuracy and safety.
Relating and Networking
Establishing strong professional relationships within the pharmacy team and the broader community.
Planning and Organising
Managing tasks efficiently and prioritizing workload to meet operational demands.
Contractual Hours
Hours: 45 hours per week, spread over 6 days, ensuring adequate coverage to meet customer needs and operational requirements.
Career Path and Development Opportunities
Path to Growth
Working as a Qualified Post Basic Pharmacist Assistant at Clicks can be the foundation for a successful career in the pharmaceutical industry. With experience and additional qualifications, assistants can pursue roles such as:
Pharmacist
Completing further education to become a fully qualified pharmacist.
Dispensary Manager
Overseeing the operations of a dispensary and managing staff.
Regional Pharmacy Coordinator
Supervising multiple pharmacy branches within a region.
Training and Development Roles
Supporting the professional growth of new pharmacist assistants through training programs.
Continuing Professional Development (CPD)
Clicks encourages ongoing professional development through workshops, training programs, and access to new industry information. Staying current with pharmaceutical practices and regulations ensures long-term career success.
Challenges and Rewards of the Role
Challenges
High-Pressure Environment
The role can be demanding, especially during peak hours or when managing complex prescriptions.
Regulatory Compliance
Staying up-to-date with ever-changing healthcare regulations requires diligence and continuous learning.
Customer Expectations
Managing diverse customer needs and expectations requires excellent communication skills and patience.
Rewards
Job Satisfaction
Helping people improve their health and well-being provides a deep sense of fulfillment.
Career Stability
The pharmaceutical industry offers stable employment and growth opportunities.
Community Impact
Working in a community-focused role allows pharmacist assistants to make a positive impact on public health.
Conclusion
The role of a Qualified Post Basic Pharmacist Assistant at Clicks Aliwal North is a blend of pharmaceutical expertise, customer service, and administrative proficiency. This position offers an opportunity to work in a respected organization, grow professionally, and make a tangible difference in the lives of customers. For those with the required qualifications, skills, and a passion for healthcare, this role represents a rewarding and stable career path.
