Administrator job at Ethekwini Municipality | Government jobs - Job Description
Comprehensive Overview of the Administrator Role (Reference Number: ETH241112-8)
Introduction
This article provides an in-depth exploration of the Administrator position advertised by eThekwini Municipality under reference number ETH241112-8. The position, which reports to the Senior Manager of Meter Engineering within the Trading Services Group, focuses on the administration of bulk customer accounts, tariff consultations, and preparation of statistical records. Below, we’ll delve into the purpose, responsibilities, competencies, requirements, and benefits associated with the role, providing insights into what potential candidates need to consider.
Position Overview
Job Title:
Administrator
Job Type:
Permanent
Job Grade:
T09
Location:
Town/City: Ethekwini
Province: KwaZulu-Natal
Country: South Africa
Work Conditions:
Work Hours: 40 hours per week over five days.
Reporting Line:
Senior Manager (Meter Engineering)
Purpose of the Job
The primary purpose of this role is to manage the administration of bulk customers’ accounts efficiently while advising consumers on tariff structures and preparing statistical records. It involves ensuring accuracy in records, optimizing tariff selection for customers, and maintaining a strong professional relationship with bulk electricity consumers.
Key Responsibility Areas
The responsibilities of this role span several areas crucial to the effective functioning of the Meter Engineering department:
1. Consumer Queries and Tariff Advice
Investigate customer queries, ensuring all issues are resolved effectively.
Provide expert advice to consumers and consultants on available tariff structures and assist with the selection of the most appropriate tariffs to optimize electricity consumption costs.
2. Correspondence and Agreement Management
Oversee and manage correspondence related to bulk consumers, ensuring that all agreements are accurately recorded and processed.
Handle customer requests promptly and professionally.
3. Agreement Preparation
Prepare bulk supply agreements for new connections.
Draft financing agreements related to electrical reticulation.
4. Account Management
Assign new bulk account numbers for new customers.
Update all account details, including changes in addresses, consumer names, notified demands, and agreement types.
5. Statistical Reporting
Compile and provide electricity sales statistics to academic institutions and other requesting organizations.
6. Clerical Duties
Distribute updated tariff schedules to customers.
Maintain and update the index of customers.
Provide consumers with necessary information as requested.
Competencies
A successful candidate must exhibit the following competencies:
1. Written and Oral Communication
Ability to articulate thoughts clearly in written reports and documents.
Strong oral communication skills to convey information effectively to customers and team members.
2. Attention to Detail
Precision in updating records and managing correspondence is critical.
Thoroughness in ensuring accuracy across all customer accounts and reports.
3. Ethics and Professionalism
Upholding high standards of integrity and confidentiality when dealing with sensitive customer information.
4. Organizational Awareness
Understanding the dynamics of the municipality’s administrative framework and aligning duties with organizational goals.
5. Problem-Solving
Analytical thinking to resolve consumer queries effectively and identify the best tariff solutions.
6. Use of Technology
Proficiency in utilizing administrative software and computer systems for account management and data reporting.
7. Impact and Influence
Ability to influence consumers in selecting optimal tariffs through informed guidance.
8. Team Orientation
Collaborating effectively with colleagues to achieve departmental objectives.
9. Direction Setting
Clear planning and prioritization of tasks to ensure timely completion.
10. Coaching and Mentoring
Providing support and guidance to junior staff, fostering a productive learning environment.
Requirements
Essential Requirements
Educational Qualification:
Grade 12 (NQF Level 4) or equivalent qualification.
Certificate in Administration.
Licensing:
Valid motor vehicle driving license.
Experience:
Minimum of 3 years of relevant experience.
Technical Skills:
Proficiency in computer systems and administrative tools.
Preferred Requirements
Advanced Education:
Diploma (NQF Level 6) in Administration or a related field.
Additional Experience:
4 years of experience in a similar role.
Benefits and Remuneration
This permanent position offers a competitive remuneration package alongside several employee benefits:
Annual Salary: R276,454.32 – R358,839.60 per annum.
13th Cheque: Yes, an annual bonus equivalent to a month’s salary.
Pension Fund Contribution: Yes.
Housing Subsidy: Yes.
Leave Provisions: Yes, in line with organizational policy.
Medical Aid: Yes.
Special Conditions
The role adheres to a standard 40-hour work week over five days, ensuring a work-life balance for the incumbent. No additional allowances are specified outside of the stated benefits.
Conclusion
The Administrator position at eThekwini Municipality is a robust role requiring a blend of administrative acumen, customer service excellence, and technical expertise. It offers not only a stable career path but also significant opportunities for professional development within the municipal framework. Candidates who meet the qualifications and possess the desired competencies are encouraged to apply before the closing date, December 6, 2024.
For further inquiries, applicants may contact the HR Counter at 031 311 3103.
Introduction
This article provides an in-depth exploration of the Administrator position advertised by eThekwini Municipality under reference number ETH241112-8. The position, which reports to the Senior Manager of Meter Engineering within the Trading Services Group, focuses on the administration of bulk customer accounts, tariff consultations, and preparation of statistical records. Below, we’ll delve into the purpose, responsibilities, competencies, requirements, and benefits associated with the role, providing insights into what potential candidates need to consider.
Position Overview
Job Title:
Administrator
Job Type:
Permanent
Job Grade:
T09
Location:
Town/City: Ethekwini
Province: KwaZulu-Natal
Country: South Africa
Work Conditions:
Work Hours: 40 hours per week over five days.
Reporting Line:
Senior Manager (Meter Engineering)
Purpose of the Job
The primary purpose of this role is to manage the administration of bulk customers’ accounts efficiently while advising consumers on tariff structures and preparing statistical records. It involves ensuring accuracy in records, optimizing tariff selection for customers, and maintaining a strong professional relationship with bulk electricity consumers.
Key Responsibility Areas
The responsibilities of this role span several areas crucial to the effective functioning of the Meter Engineering department:
1. Consumer Queries and Tariff Advice
Investigate customer queries, ensuring all issues are resolved effectively.
Provide expert advice to consumers and consultants on available tariff structures and assist with the selection of the most appropriate tariffs to optimize electricity consumption costs.
2. Correspondence and Agreement Management
Oversee and manage correspondence related to bulk consumers, ensuring that all agreements are accurately recorded and processed.
Handle customer requests promptly and professionally.
3. Agreement Preparation
Prepare bulk supply agreements for new connections.
Draft financing agreements related to electrical reticulation.
4. Account Management
Assign new bulk account numbers for new customers.
Update all account details, including changes in addresses, consumer names, notified demands, and agreement types.
5. Statistical Reporting
Compile and provide electricity sales statistics to academic institutions and other requesting organizations.
6. Clerical Duties
Distribute updated tariff schedules to customers.
Maintain and update the index of customers.
Provide consumers with necessary information as requested.
Competencies
A successful candidate must exhibit the following competencies:
1. Written and Oral Communication
Ability to articulate thoughts clearly in written reports and documents.
Strong oral communication skills to convey information effectively to customers and team members.
2. Attention to Detail
Precision in updating records and managing correspondence is critical.
Thoroughness in ensuring accuracy across all customer accounts and reports.
3. Ethics and Professionalism
Upholding high standards of integrity and confidentiality when dealing with sensitive customer information.
4. Organizational Awareness
Understanding the dynamics of the municipality’s administrative framework and aligning duties with organizational goals.
5. Problem-Solving
Analytical thinking to resolve consumer queries effectively and identify the best tariff solutions.
6. Use of Technology
Proficiency in utilizing administrative software and computer systems for account management and data reporting.
7. Impact and Influence
Ability to influence consumers in selecting optimal tariffs through informed guidance.
8. Team Orientation
Collaborating effectively with colleagues to achieve departmental objectives.
9. Direction Setting
Clear planning and prioritization of tasks to ensure timely completion.
10. Coaching and Mentoring
Providing support and guidance to junior staff, fostering a productive learning environment.
Requirements
Essential Requirements
Educational Qualification:
Grade 12 (NQF Level 4) or equivalent qualification.
Certificate in Administration.
Licensing:
Valid motor vehicle driving license.
Experience:
Minimum of 3 years of relevant experience.
Technical Skills:
Proficiency in computer systems and administrative tools.
Preferred Requirements
Advanced Education:
Diploma (NQF Level 6) in Administration or a related field.
Additional Experience:
4 years of experience in a similar role.
Benefits and Remuneration
This permanent position offers a competitive remuneration package alongside several employee benefits:
Annual Salary: R276,454.32 – R358,839.60 per annum.
13th Cheque: Yes, an annual bonus equivalent to a month’s salary.
Pension Fund Contribution: Yes.
Housing Subsidy: Yes.
Leave Provisions: Yes, in line with organizational policy.
Medical Aid: Yes.
Special Conditions
The role adheres to a standard 40-hour work week over five days, ensuring a work-life balance for the incumbent. No additional allowances are specified outside of the stated benefits.
Conclusion
The Administrator position at eThekwini Municipality is a robust role requiring a blend of administrative acumen, customer service excellence, and technical expertise. It offers not only a stable career path but also significant opportunities for professional development within the municipal framework. Candidates who meet the qualifications and possess the desired competencies are encouraged to apply before the closing date, December 6, 2024.
For further inquiries, applicants may contact the HR Counter at 031 311 3103.
