| Job Title: | Waitron at Pedros job |
| Company: | Pedros |
| Job Reference: | Pedros |
| Location: | Thohoyandou , ZA |
| Employment Type: | Full Time |
| Date Posted: | 2024-11-12 |
| Closing Date: | 2024-12-31 |
| Salary: | ZAR 4000 - 7500 per month |
Waitron at Pedros job - Job Description
Job Description: Waitron at Pedros,
Job Title: Waitron
Location: Pedros, Thohoyandou, Limpopo
Job Type: Permanent
Industry: Food and Beverages
Functional Area: Other
EE Status: Open to EE (Employment Equity) candidates only
Disability: Only open to candidates with a disability
Job Purpose:
The primary purpose of this position is to ensure that quality food products are prepared, served, and presented according to the standard operating procedures (SOP) set by Pedros. The Waitron will be expected to deliver excellent customer service while maintaining hygiene and food safety standards, ensuring that each customer has a positive experience at the restaurant.
1. Maintain Cleanliness and Hygiene Standards:
One of the core responsibilities of a Waitron is to ensure that cleanliness is maintained at all times. This includes the restaurant floor, dining areas, kitchen space, and the service counters. Hygiene standards must be adhered to according to the company’s SOP. This helps in not only providing a pleasant atmosphere but also in maintaining food safety. It’s critical to follow strict protocols related to sanitation to ensure that both employees and customers remain safe.
2. Food Safety Standards:
In a food service environment, food safety is a non-negotiable responsibility. Waitrons are expected to handle food in a way that complies with all health and safety regulations. This includes ensuring that food is stored at the correct temperature, ensuring cleanliness when handling food, and following guidelines for food preparation and service to prevent cross-contamination.
3. Preparing Menu Items:
Although a Waitron’s primary job is to serve customers, they may also be involved in basic food preparation. This includes preparing menu items according to the recipes and SOPs, ensuring that food is prepared promptly and efficiently. The speed of service is essential, so the ability to multitask and maintain consistency in food preparation is critical. The goal is to ensure that food reaches customers as quickly as possible while still maintaining its quality.
4. Providing Great Customer Service:
Customer service is at the heart of this role. A Waitron must possess the interpersonal skills to engage with customers, listen to their needs, and ensure that they are satisfied with their experience. Waitrons will be responsible for taking orders, answering questions about the menu, and resolving any complaints or issues that arise during the dining experience. Excellent verbal communication skills are essential for providing a positive experience.
5. Working as Part of a Team:
Although a Waitron will have direct interaction with customers, they will also need to work closely with the kitchen staff, other servers, and managers. It is important to foster good communication within the team to ensure smooth service delivery. Collaboration and mutual support are key to making sure that each shift runs smoothly and that all tasks are completed effectively and on time.
6. Adhering to the Restaurant’s SOP:
Each restaurant follows specific operational procedures (SOP) to maintain consistency, quality, and efficiency. A Waitron is expected to know, understand, and adhere to these SOPs in all areas of their work. From the way food is served to the handling of customer complaints, every aspect of the Waitron’s role will be governed by these operational guidelines.
7. Maintaining Professionalism:
As a representative of Pedros, a Waitron must maintain a professional demeanor at all times. This includes being punctual, dressing appropriately in the restaurant’s uniform, and behaving in a respectful and courteous manner. A positive attitude and a commitment to doing the job to the best of one’s ability are essential.
Requirements:
1. Restaurant and Fast-Food Service Experience:
A minimum of one year of experience in a restaurant or fast-food service environment is required. This experience is crucial for understanding the demands of the job, including managing high customer volumes, handling customer complaints, and delivering food in a fast-paced environment.
2. Customer Service Skills:
Being able to communicate effectively with customers is essential. A Waitron must have excellent verbal communication skills to clearly take orders, answer questions, and provide information about the menu. The ability to listen to customer feedback and handle difficult situations with grace and professionalism is crucial to maintaining a positive dining experience.
3. Good Verbal Communication Skills:
Effective communication is not just about speaking clearly, but also about understanding customer needs and responding accordingly. A Waitron should be able to express themselves clearly, handle conversations with ease, and manage customer interactions efficiently.
4. National Senior Certificate:
Applicants must possess at least a National Senior Certificate (Matric). This educational qualification demonstrates the ability to understand basic communication and mathematics, both of which are essential in performing the duties of a Waitron.
5. Ability to Work Under Pressure:
In a busy restaurant, the ability to stay calm under pressure is vital. Waitrons will often need to juggle multiple tasks, manage customer expectations, and coordinate with the kitchen staff while ensuring that the quality of service does not suffer. The role requires individuals who are capable of managing stress and maintaining a positive attitude even during peak times.
Additional Considerations:
1. Physical Requirements:
This position requires standing for long periods of time, walking between tables, and carrying food or drinks. The Waitron should be physically capable of managing these demands and should be comfortable working in a fast-paced environment.
2. Teamwork:
Working as a Waitron is rarely a solitary job. The ability to work collaboratively with kitchen staff, other Waitrons, and management is essential. A cooperative attitude and the ability to contribute to a team are highly valued.
3. Attention to Detail:
A Waitron must pay close attention to detail, ensuring that orders are taken accurately, food is prepared and presented correctly, and that customers’ needs are met promptly. Ensuring the accuracy of orders and following up with customers to ensure satisfaction are key responsibilities.
4. Positive Attitude:
A positive and friendly attitude is an essential part of the job. Creating a welcoming atmosphere for customers and maintaining a cheerful demeanor can go a long way toward ensuring a positive dining experience. Customers tend to return to restaurants where they feel valued, and a Waitron’s attitude plays a big role in customer retention.
Key Skills for Success:
Multitasking: The ability to manage multiple tasks simultaneously while maintaining quality and service standards.
Time Management: Ensuring that food orders are processed in a timely manner while managing the service flow.
Problem-Solving: Quickly resolving any issues or complaints that arise during the dining experience.
Attention to Detail: Ensuring orders are correct and presented in line with the restaurant’s standards.
Customer Service Orientation: Always prioritizing the customer’s needs and providing excellent service.
Working Environment:
Pedros is a well-known food and beverage establishment with a strong reputation for quality service. Working in this environment, employees are expected to uphold the brand’s values of providing delicious, high-quality meals with fast and friendly service. The restaurant operates in a bustling setting, and employees must be able to adapt to a dynamic work pace. The working hours may vary and could include evenings, weekends, and holidays, depending on the needs of the restaurant.
Salary and Benefits:
While the job listing does not specify the exact salary, it can be expected that the compensation will be in line with industry standards for entry-level positions in the food and beverage sector. Benefits, such as employee discounts, meal allowances, or health benefits, may be offered, depending on company policy. Further details about the salary and benefits package can be obtained during the interview process.
Conclusion:
The Waitron role at Pedros in Thohoyandou offers an excellent opportunity for those passionate about providing great customer service in a fast-paced environment. Ideal candidates will bring prior experience in the food and beverage industry, excellent communication skills, and a commitment to maintaining high standards of cleanliness, food safety, and customer service. If you meet the criteria outlined in the job description and are eager to be part of a dynamic team, this could be the perfect role for you.
Interested candidates who are eligible as per the Employment Equity guidelines and who meet the above criteria are encouraged to apply. The company values diversity and is committed to providing equal employment opportunities to all qualified candidates, including individuals with disabilities.
Job Title: Waitron
Location: Pedros, Thohoyandou, Limpopo
Job Type: Permanent
Industry: Food and Beverages
Functional Area: Other
EE Status: Open to EE (Employment Equity) candidates only
Disability: Only open to candidates with a disability
Job Purpose:
The primary purpose of this position is to ensure that quality food products are prepared, served, and presented according to the standard operating procedures (SOP) set by Pedros. The Waitron will be expected to deliver excellent customer service while maintaining hygiene and food safety standards, ensuring that each customer has a positive experience at the restaurant.
1. Maintain Cleanliness and Hygiene Standards:
One of the core responsibilities of a Waitron is to ensure that cleanliness is maintained at all times. This includes the restaurant floor, dining areas, kitchen space, and the service counters. Hygiene standards must be adhered to according to the company’s SOP. This helps in not only providing a pleasant atmosphere but also in maintaining food safety. It’s critical to follow strict protocols related to sanitation to ensure that both employees and customers remain safe.
2. Food Safety Standards:
In a food service environment, food safety is a non-negotiable responsibility. Waitrons are expected to handle food in a way that complies with all health and safety regulations. This includes ensuring that food is stored at the correct temperature, ensuring cleanliness when handling food, and following guidelines for food preparation and service to prevent cross-contamination.
3. Preparing Menu Items:
Although a Waitron’s primary job is to serve customers, they may also be involved in basic food preparation. This includes preparing menu items according to the recipes and SOPs, ensuring that food is prepared promptly and efficiently. The speed of service is essential, so the ability to multitask and maintain consistency in food preparation is critical. The goal is to ensure that food reaches customers as quickly as possible while still maintaining its quality.
4. Providing Great Customer Service:
Customer service is at the heart of this role. A Waitron must possess the interpersonal skills to engage with customers, listen to their needs, and ensure that they are satisfied with their experience. Waitrons will be responsible for taking orders, answering questions about the menu, and resolving any complaints or issues that arise during the dining experience. Excellent verbal communication skills are essential for providing a positive experience.
5. Working as Part of a Team:
Although a Waitron will have direct interaction with customers, they will also need to work closely with the kitchen staff, other servers, and managers. It is important to foster good communication within the team to ensure smooth service delivery. Collaboration and mutual support are key to making sure that each shift runs smoothly and that all tasks are completed effectively and on time.
6. Adhering to the Restaurant’s SOP:
Each restaurant follows specific operational procedures (SOP) to maintain consistency, quality, and efficiency. A Waitron is expected to know, understand, and adhere to these SOPs in all areas of their work. From the way food is served to the handling of customer complaints, every aspect of the Waitron’s role will be governed by these operational guidelines.
7. Maintaining Professionalism:
As a representative of Pedros, a Waitron must maintain a professional demeanor at all times. This includes being punctual, dressing appropriately in the restaurant’s uniform, and behaving in a respectful and courteous manner. A positive attitude and a commitment to doing the job to the best of one’s ability are essential.
Requirements:
1. Restaurant and Fast-Food Service Experience:
A minimum of one year of experience in a restaurant or fast-food service environment is required. This experience is crucial for understanding the demands of the job, including managing high customer volumes, handling customer complaints, and delivering food in a fast-paced environment.
2. Customer Service Skills:
Being able to communicate effectively with customers is essential. A Waitron must have excellent verbal communication skills to clearly take orders, answer questions, and provide information about the menu. The ability to listen to customer feedback and handle difficult situations with grace and professionalism is crucial to maintaining a positive dining experience.
3. Good Verbal Communication Skills:
Effective communication is not just about speaking clearly, but also about understanding customer needs and responding accordingly. A Waitron should be able to express themselves clearly, handle conversations with ease, and manage customer interactions efficiently.
4. National Senior Certificate:
Applicants must possess at least a National Senior Certificate (Matric). This educational qualification demonstrates the ability to understand basic communication and mathematics, both of which are essential in performing the duties of a Waitron.
5. Ability to Work Under Pressure:
In a busy restaurant, the ability to stay calm under pressure is vital. Waitrons will often need to juggle multiple tasks, manage customer expectations, and coordinate with the kitchen staff while ensuring that the quality of service does not suffer. The role requires individuals who are capable of managing stress and maintaining a positive attitude even during peak times.
Additional Considerations:
1. Physical Requirements:
This position requires standing for long periods of time, walking between tables, and carrying food or drinks. The Waitron should be physically capable of managing these demands and should be comfortable working in a fast-paced environment.
2. Teamwork:
Working as a Waitron is rarely a solitary job. The ability to work collaboratively with kitchen staff, other Waitrons, and management is essential. A cooperative attitude and the ability to contribute to a team are highly valued.
3. Attention to Detail:
A Waitron must pay close attention to detail, ensuring that orders are taken accurately, food is prepared and presented correctly, and that customers’ needs are met promptly. Ensuring the accuracy of orders and following up with customers to ensure satisfaction are key responsibilities.
4. Positive Attitude:
A positive and friendly attitude is an essential part of the job. Creating a welcoming atmosphere for customers and maintaining a cheerful demeanor can go a long way toward ensuring a positive dining experience. Customers tend to return to restaurants where they feel valued, and a Waitron’s attitude plays a big role in customer retention.
Key Skills for Success:
Multitasking: The ability to manage multiple tasks simultaneously while maintaining quality and service standards.
Time Management: Ensuring that food orders are processed in a timely manner while managing the service flow.
Problem-Solving: Quickly resolving any issues or complaints that arise during the dining experience.
Attention to Detail: Ensuring orders are correct and presented in line with the restaurant’s standards.
Customer Service Orientation: Always prioritizing the customer’s needs and providing excellent service.
Working Environment:
Pedros is a well-known food and beverage establishment with a strong reputation for quality service. Working in this environment, employees are expected to uphold the brand’s values of providing delicious, high-quality meals with fast and friendly service. The restaurant operates in a bustling setting, and employees must be able to adapt to a dynamic work pace. The working hours may vary and could include evenings, weekends, and holidays, depending on the needs of the restaurant.
Salary and Benefits:
While the job listing does not specify the exact salary, it can be expected that the compensation will be in line with industry standards for entry-level positions in the food and beverage sector. Benefits, such as employee discounts, meal allowances, or health benefits, may be offered, depending on company policy. Further details about the salary and benefits package can be obtained during the interview process.
Conclusion:
The Waitron role at Pedros in Thohoyandou offers an excellent opportunity for those passionate about providing great customer service in a fast-paced environment. Ideal candidates will bring prior experience in the food and beverage industry, excellent communication skills, and a commitment to maintaining high standards of cleanliness, food safety, and customer service. If you meet the criteria outlined in the job description and are eager to be part of a dynamic team, this could be the perfect role for you.
Interested candidates who are eligible as per the Employment Equity guidelines and who meet the above criteria are encouraged to apply. The company values diversity and is committed to providing equal employment opportunities to all qualified candidates, including individuals with disabilities.
