Inbound Sales Representative (12-Month Contract - Job Description
Inbound Sales Representative (12-Month Contract) – Fully Remote Opportunity in South Africa
Introduction
Are you seeking a dynamic, customer-focused career within a company that values creativity and collaboration? Webafrica might be the perfect fit for you! Known for its innovative and people-centric approach, Webafrica is on the lookout for a highly skilled Inbound Sales Representative. This remote, 12-month contract role offers the chance to connect with customers and deliver exceptional service while contributing to the growth of a forward-thinking organization.
Who We’re Looking For
Our ideal candidate is more than just a salesperson. You’re a proactive problem-solver, a great communicator, and an attentive listener with a customer-centric mindset. You excel in identifying the best solutions for customer needs, fostering strong relationships, and working towards mutual success. If this sounds like you, we encourage you to apply today!
Minimum Qualifications and Requirements
To thrive in this role, candidates should meet the following criteria:
Educational Background:
A Matric Certificate or its equivalent is essential.
Professional Experience:
At least two years in a call center environment.
Experience working with an Internet Service Provider (ISP) is a bonus.
Prior experience in inbound sales, telemarketing, or customer service is highly advantageous.
Technical Skills:
Proficiency in MS Office Suite.
Familiarity with Customer Relationship Management (CRM) software.
Core Competencies and Attributes
Success in this role requires a diverse set of skills and qualities, including:
Active Listening: The ability to understand customer needs thoroughly.
Problem-Solving: A knack for providing innovative solutions to challenges.
Team Collaboration: An eagerness to contribute positively to a team environment.
Attention to Detail: Precision in managing information and customer interactions.
Interpersonal Skills: A friendly, approachable manner with a customer-first attitude.
Communication Skills: Strong verbal and written abilities for clear, persuasive interaction.
Time Management: Efficiency in juggling tasks and meeting deadlines in a fast-paced setting.
Goal Orientation: A focus on achieving and exceeding targets.
Negotiation Skills: Confidence in finding mutually beneficial outcomes.
Key Responsibilities
As an Inbound Sales Representative, your role is crucial to Webafrica’s customer journey. Here’s what you’ll be doing:
Welcoming New Customers:
Act as the first point of contact for prospective customers.
Create a positive and professional first impression.
Managing Customer Queries:
Assist existing customers with inquiries about upgrading or downgrading their plans.
Address requests for changes to current products or services.
Sales and Solutions:
Use your communication and negotiation skills to recommend products that align with customer needs and budgets.
Convert inbound inquiries into successful sales.
Administrative Duties:
Accurately log customer interactions and maintain detailed records in the CRM system.
Follow up on customer inquiries and ensure timely resolution.
Compliance and Standards:
Adhere to all company policies and procedures.
Ensure compliance with legal and ethical sales practices.
A Typical Day in the Role
Your day will be dynamic and customer-focused. You’ll spend your time:
Assisting new customers by addressing inbound sales queries.
Logging new tickets and following up on existing ones to ensure accuracy and completeness.
Documenting customer information and sales details in the CRM system.
Proactively engaging with potential customers to maximize sales opportunities.
Ensuring operational efficiency by adhering to company standards.
Why Join Webafrica?
Webafrica offers more than just a job; it’s a gateway to a fulfilling career in a supportive, innovative, and fully remote environment.
The Perks of Working at Webafrica
Fully Remote Work:
Enjoy the freedom of working from anywhere in South Africa.
Access to Workshop 17, a shared office/workspace, for those seeking occasional changes of scenery.
Comprehensive Tech Support:
Receive essential tech equipment for your home office, including a laptop, monitor, and headset.
A UPS (Uninterruptible Power Supply) will also be provided to mitigate the effects of load-shedding.
Connectivity Perks:
Free internet connectivity to support your remote work needs.
How to Apply
Think you’re the perfect candidate for this role? Submit your application today. Keep in mind that correspondence will only be conducted with shortlisted candidates. If you haven’t heard back within two weeks of the application deadline, consider your application unsuccessful—but don’t give up! Keep an eye on Webafrica’s website for more exciting opportunities.
Conclusion
Joining Webafrica as an Inbound Sales Representative means becoming part of a vibrant and progressive team dedicated to delivering exceptional customer experiences. If you’re goal-driven, adaptable, and passionate about connecting with people, this is the role for you. With an empowering work environment, excellent benefits, and a focus on professional growth, Webafrica is the perfect place to take your career to new heights. Apply now to start your journey
Introduction
Are you seeking a dynamic, customer-focused career within a company that values creativity and collaboration? Webafrica might be the perfect fit for you! Known for its innovative and people-centric approach, Webafrica is on the lookout for a highly skilled Inbound Sales Representative. This remote, 12-month contract role offers the chance to connect with customers and deliver exceptional service while contributing to the growth of a forward-thinking organization.
Who We’re Looking For
Our ideal candidate is more than just a salesperson. You’re a proactive problem-solver, a great communicator, and an attentive listener with a customer-centric mindset. You excel in identifying the best solutions for customer needs, fostering strong relationships, and working towards mutual success. If this sounds like you, we encourage you to apply today!
Minimum Qualifications and Requirements
To thrive in this role, candidates should meet the following criteria:
Educational Background:
A Matric Certificate or its equivalent is essential.
Professional Experience:
At least two years in a call center environment.
Experience working with an Internet Service Provider (ISP) is a bonus.
Prior experience in inbound sales, telemarketing, or customer service is highly advantageous.
Technical Skills:
Proficiency in MS Office Suite.
Familiarity with Customer Relationship Management (CRM) software.
Core Competencies and Attributes
Success in this role requires a diverse set of skills and qualities, including:
Active Listening: The ability to understand customer needs thoroughly.
Problem-Solving: A knack for providing innovative solutions to challenges.
Team Collaboration: An eagerness to contribute positively to a team environment.
Attention to Detail: Precision in managing information and customer interactions.
Interpersonal Skills: A friendly, approachable manner with a customer-first attitude.
Communication Skills: Strong verbal and written abilities for clear, persuasive interaction.
Time Management: Efficiency in juggling tasks and meeting deadlines in a fast-paced setting.
Goal Orientation: A focus on achieving and exceeding targets.
Negotiation Skills: Confidence in finding mutually beneficial outcomes.
Key Responsibilities
As an Inbound Sales Representative, your role is crucial to Webafrica’s customer journey. Here’s what you’ll be doing:
Welcoming New Customers:
Act as the first point of contact for prospective customers.
Create a positive and professional first impression.
Managing Customer Queries:
Assist existing customers with inquiries about upgrading or downgrading their plans.
Address requests for changes to current products or services.
Sales and Solutions:
Use your communication and negotiation skills to recommend products that align with customer needs and budgets.
Convert inbound inquiries into successful sales.
Administrative Duties:
Accurately log customer interactions and maintain detailed records in the CRM system.
Follow up on customer inquiries and ensure timely resolution.
Compliance and Standards:
Adhere to all company policies and procedures.
Ensure compliance with legal and ethical sales practices.
A Typical Day in the Role
Your day will be dynamic and customer-focused. You’ll spend your time:
Assisting new customers by addressing inbound sales queries.
Logging new tickets and following up on existing ones to ensure accuracy and completeness.
Documenting customer information and sales details in the CRM system.
Proactively engaging with potential customers to maximize sales opportunities.
Ensuring operational efficiency by adhering to company standards.
Why Join Webafrica?
Webafrica offers more than just a job; it’s a gateway to a fulfilling career in a supportive, innovative, and fully remote environment.
The Perks of Working at Webafrica
Fully Remote Work:
Enjoy the freedom of working from anywhere in South Africa.
Access to Workshop 17, a shared office/workspace, for those seeking occasional changes of scenery.
Comprehensive Tech Support:
Receive essential tech equipment for your home office, including a laptop, monitor, and headset.
A UPS (Uninterruptible Power Supply) will also be provided to mitigate the effects of load-shedding.
Connectivity Perks:
Free internet connectivity to support your remote work needs.
How to Apply
Think you’re the perfect candidate for this role? Submit your application today. Keep in mind that correspondence will only be conducted with shortlisted candidates. If you haven’t heard back within two weeks of the application deadline, consider your application unsuccessful—but don’t give up! Keep an eye on Webafrica’s website for more exciting opportunities.
Conclusion
Joining Webafrica as an Inbound Sales Representative means becoming part of a vibrant and progressive team dedicated to delivering exceptional customer experiences. If you’re goal-driven, adaptable, and passionate about connecting with people, this is the role for you. With an empowering work environment, excellent benefits, and a focus on professional growth, Webafrica is the perfect place to take your career to new heights. Apply now to start your journey
