| Job Title: | General Assistant job at CashBuild |
| Company: | CashBuild |
| Job Reference: | CashBuild1 |
| Location: | Soweto, ZA |
| Employment Type: | Full Time |
| Date Posted: | 2024-10-05 |
| Closing Date: | 2024-12-31 |
| Salary: | ZAR 19000 - 25000 per month |
General Assistant job at CashBuild - Job Description
Exploring the Role of a General Assistant in Soweto, South Africa
Introduction
The role of a General Assistant in the retail sector is pivotal, especially in diverse communities like Soweto, South Africa. As a bustling urban area with a rich cultural heritage, Soweto’s economic activities rely heavily on retail establishments that cater to a wide array of customer needs. This article delves into the responsibilities, qualifications, and the significance of the General Assistant position within the context of Soweto’s vibrant community.
Overview of the General Assistant Position
A General Assistant is primarily tasked with providing comprehensive customer service, ensuring effective merchandising, and maintaining cleanliness and safety within the store environment. The job requires a blend of interpersonal skills, attention to detail, and an ability to work under pressure, making it a critical role in achieving operational success.
Key Responsibilities
Customer Service
Assisting Customers: A General Assistant serves as the frontline of customer interaction. This includes advising customers on product selections, addressing inquiries, and resolving complaints efficiently.
Building Relationships: Establishing rapport with customers fosters loyalty and enhances the overall shopping experience.
Merchandising Standards
Stock Management: Proper merchandising involves organizing bulk stock according to store layout plans and planograms. This ensures that products are easily accessible and visually appealing.
Pricing: Accurate shelf price labeling is crucial for transparency and customer satisfaction. General Assistants must regularly check and update prices as necessary.
Housekeeping
Safety and Accessibility: Maintaining a clean and organized workspace is essential. This includes ensuring aisles are free from obstacles, which minimizes the risk of accidents for both customers and staff.
Checklists: Completing housekeeping checklists is part of the daily routine, ensuring that all areas, including canteens and toilets, meet hygiene standards.
Safety Compliance
OHSA Standards: Adherence to Occupational Health and Safety Administration (OHSA) guidelines is vital. This involves using safety gear and reporting any safety hazards or discrepancies to the store manager.
Risk Management: Ensuring that stock is stored and displayed safely reduces the likelihood of accidents in the store.
Managing Stock Loss
Reporting Damages: A General Assistant must report any damaged goods to prevent losses and maintain inventory accuracy.
Preventative Measures: By monitoring stock levels and conducting regular audits, the General Assistant can help mitigate potential stock losses.
Drive for Results
Achieving Targets: Meeting set targets is essential for the overall success of the store. General Assistants are expected to deliver work that meets the company’s quality standards consistently.
Commitment to Excellence: Following through on commitments and striving for continuous improvement are key aspects of this role.
Problem Solving and Decision Making
Identifying Issues: General Assistants must be adept at recognizing problems and determining their root causes. This skill enables them to implement effective solutions.
Timely Decisions: Making informed decisions within company policy guidelines is critical for maintaining operational efficiency.
Planning and Collaboration
Operational Planning: Planning tasks and responsibilities in alignment with departmental policies ensures smooth operations.
Teamwork: Collaborating effectively with colleagues and suppliers fosters a positive work environment and enhances service delivery.
Handling Pressure
Resilience: The ability to remain composed under pressure is essential, especially during peak shopping hours or in response to customer complaints.
Communication Skills
Effective Communication: Clear and courteous communication is vital in maintaining good relationships with customers and colleagues. General Assistants must share relevant information promptly to facilitate smooth operations.
Qualifications and Requirements
To be considered for a General Assistant position, candidates must meet specific educational and experiential criteria:
Educational Background: A minimum of Grade 10 or NQF Level 3 is required, with one year of related work experience preferred. Alternatively, a Grade 12 qualification may be acceptable without prior experience.
Language Proficiency: Effective communication in English, as well as the predominant local language, is crucial for interacting with the diverse community of Soweto.
Identification: A valid South African ID or work permit is mandatory.
Mathematical Skills: Basic calculation skills are necessary for tasks such as inventory management and pricing.
