| Job Title: | General Assistant at Cashbuild |
| Company: | Cashbuild |
| Job Reference: | OPS 2 DIV 2 |
| Location: | Benoni, ZA |
| Employment Type: | Full Time |
| Date Posted: | 2024-10-20 |
| Closing Date: | 2024-12-31 |
| Salary: | ZAR 5000 - 6500 per month |
General Assistant at Cashbuild - Job Description
Job Description for General Assistant at Cashbuild
Position Overview
The position of General Assistant in Benoni, South Africa, within the OPS 2 DIV 2 – Daveyton area, is an essential role aimed at ensuring seamless customer service, effective stock merchandising, and the maintenance of a safe and organized store environment. The key responsibilities of this role are outlined as follows, including the required qualifications, skills, and attributes needed for the position.
Key Responsibilities
Customer Service Excellence
One of the primary roles of the General Assistant is to provide exceptional customer service. This includes assisting customers in selecting the correct products, answering their queries, and addressing any concerns they might have. The General Assistant is expected to resolve customer complaints efficiently and courteously, ensuring that customers have a positive experience.
Merchandising and Stock Management
The General Assistant will be responsible for merchandising stock in line with store layout plans and maintaining the correct presentation standards. This includes the following tasks:
Arranging stock in a bulk stock area in a safe and organized manner.
Ensuring that shelves are stocked in accordance with the store’s layout plan and planograms.
Correct labelling of stock with accurate pricing to ensure that customers can easily locate and purchase items.
Housekeeping and Store Maintenance
Maintaining the cleanliness and safety of the store is a critical component of this position. Responsibilities include:
Ensuring that the designated area is free from obstacles and that customers can move freely within the store.
Ensuring that stock is immediately placed on shelves upon arrival and organized to prevent any disruption in the store layout.
Regularly checking that the store meets cleanliness standards, including ensuring that canteen and toilet/shower areas are maintained according to the store’s checklist.
Safety Compliance (OHSA Requirements)
Safety is paramount within the store environment. As a General Assistant, you will be expected to:
Adhere to all Occupational Health and Safety (OHSA) regulations.
Use required safety gear and ensure that both staff and customers are safe at all times.
Report any safety hazards or stock discrepancies to the store manager immediately.
Ensure that stock is safely merchandised to avoid any accidents in the store, such as tripping hazards or the potential for product damage.
Stock Loss Management
Part of the General Assistant’s role is to monitor stock within their area of responsibility. This includes:
Reporting any damaged or expired stock to the store manager.
Ensuring that stock is regularly checked for discrepancies, ensuring accuracy in stock counts.
Participating in the prevention of stock loss by following store policies and procedures.
Achieving Performance Targets
The General Assistant is expected to meet and exceed performance targets. This includes:
Completing tasks accurately and to the required standard.
Delivering consistent quality in all tasks undertaken, in line with company guidelines.
Actively seeking to improve performance and contribute to the overall success of the store.
Following through on commitments and tasks assigned by the store manager.
Problem Solving
In the fast-paced retail environment, problems may arise, and the General Assistant must be able to:
Identify issues promptly and investigate their root causes.
Resolve problems effectively, escalating issues as necessary.
Use relevant information and resources available within the store to resolve operational or customer-related issues.
Decision Making
As a General Assistant, decisions must be made within the parameters of company policies. The role requires the ability to:
Make decisions promptly, considering the consequences and impact on the store environment.
Implement decisions in line with agreed company procedures, ensuring that any changes or decisions are communicated effectively to stakeholders.
Planning and Organizing
The General Assistant must be able to plan tasks effectively to ensure that they are completed on time and to standard. This includes:
Organizing and prioritizing tasks according to store needs and customer demand.
Planning work in accordance with operational and departmental policies and procedures.
Ensuring that all areas of responsibility are covered, including stock management and housekeeping tasks.
Position Overview
The position of General Assistant in Benoni, South Africa, within the OPS 2 DIV 2 – Daveyton area, is an essential role aimed at ensuring seamless customer service, effective stock merchandising, and the maintenance of a safe and organized store environment. The key responsibilities of this role are outlined as follows, including the required qualifications, skills, and attributes needed for the position.
Key Responsibilities
Customer Service Excellence
One of the primary roles of the General Assistant is to provide exceptional customer service. This includes assisting customers in selecting the correct products, answering their queries, and addressing any concerns they might have. The General Assistant is expected to resolve customer complaints efficiently and courteously, ensuring that customers have a positive experience.
Merchandising and Stock Management
The General Assistant will be responsible for merchandising stock in line with store layout plans and maintaining the correct presentation standards. This includes the following tasks:
Arranging stock in a bulk stock area in a safe and organized manner.
Ensuring that shelves are stocked in accordance with the store’s layout plan and planograms.
Correct labelling of stock with accurate pricing to ensure that customers can easily locate and purchase items.
Housekeeping and Store Maintenance
Maintaining the cleanliness and safety of the store is a critical component of this position. Responsibilities include:
Ensuring that the designated area is free from obstacles and that customers can move freely within the store.
Ensuring that stock is immediately placed on shelves upon arrival and organized to prevent any disruption in the store layout.
Regularly checking that the store meets cleanliness standards, including ensuring that canteen and toilet/shower areas are maintained according to the store’s checklist.
Safety Compliance (OHSA Requirements)
Safety is paramount within the store environment. As a General Assistant, you will be expected to:
Adhere to all Occupational Health and Safety (OHSA) regulations.
Use required safety gear and ensure that both staff and customers are safe at all times.
Report any safety hazards or stock discrepancies to the store manager immediately.
Ensure that stock is safely merchandised to avoid any accidents in the store, such as tripping hazards or the potential for product damage.
Stock Loss Management
Part of the General Assistant’s role is to monitor stock within their area of responsibility. This includes:
Reporting any damaged or expired stock to the store manager.
Ensuring that stock is regularly checked for discrepancies, ensuring accuracy in stock counts.
Participating in the prevention of stock loss by following store policies and procedures.
Achieving Performance Targets
The General Assistant is expected to meet and exceed performance targets. This includes:
Completing tasks accurately and to the required standard.
Delivering consistent quality in all tasks undertaken, in line with company guidelines.
Actively seeking to improve performance and contribute to the overall success of the store.
Following through on commitments and tasks assigned by the store manager.
Problem Solving
In the fast-paced retail environment, problems may arise, and the General Assistant must be able to:
Identify issues promptly and investigate their root causes.
Resolve problems effectively, escalating issues as necessary.
Use relevant information and resources available within the store to resolve operational or customer-related issues.
Decision Making
As a General Assistant, decisions must be made within the parameters of company policies. The role requires the ability to:
Make decisions promptly, considering the consequences and impact on the store environment.
Implement decisions in line with agreed company procedures, ensuring that any changes or decisions are communicated effectively to stakeholders.
Planning and Organizing
The General Assistant must be able to plan tasks effectively to ensure that they are completed on time and to standard. This includes:
Organizing and prioritizing tasks according to store needs and customer demand.
Planning work in accordance with operational and departmental policies and procedures.
Ensuring that all areas of responsibility are covered, including stock management and housekeeping tasks.
Handling Pressure
Retail environments can often be stressful, particularly during busy periods or when facing unexpected issues. The General Assistant must:
Demonstrate the ability to manage stress and maintain a positive attitude, regardless of time or workload pressures.
Ensure that all tasks are completed effectively, even under pressure, while maintaining a high standard of customer service.
Collaboration and Teamwork
The General Assistant will often work as part of a team and will need to:
Demonstrate respect and cooperation with colleagues, suppliers, and customers.
Handle conflict situations in a calm and professional manner.
Collaborate effectively with other team members to ensure the smooth operation of the store.
Communication
Effective communication is essential in this role. The General Assistant must:
Communicate effectively with customers, colleagues, and suppliers.
Ensure that information regarding stock, customer requests, or store conditions is shared with the relevant parties.
Demonstrate courtesy and professionalism in all interactions, in line with the company’s core values.
Requirements
The General Assistant role requires the following qualifications and attributes:
Educational Requirements
Minimum of Grade 10 or NQF Level 3 qualification, with at least one year of relevant work experience.
Alternatively, a Grade 12 qualification without prior work experience is acceptable.
Language Proficiency
The ability to communicate effectively in both English and the dominant local language spoken in the geographical area where the position is located.
Work Eligibility
Valid South African ID or work permit.
Skills and Competencies
Strong basic mathematical skills, including the ability to perform basic calculations accurately.
Excellent customer service skills with a focus on problem-solving and conflict resolution.
Ability to work well under pressure and meet deadlines.
Good organizational and time management skills.
A high degree of attention to detail, particularly with regard to stock management and store housekeeping.
Physical Demands
The role may require standing for extended periods and lifting or moving stock.
The ability to work under varying environmental conditions, including working in a busy store setting and possibly in high temperatures.
Availability
The candidate must be willing to work shifts, including weekends and public holidays.
Work Ethic
A proactive attitude towards work, with a willingness to take responsibility for assigned tasks.
A commitment to upholding safety standards and following store procedures to the letter.
Personal Attributes for Success
The ideal candidate for the General Assistant role should possess the following personal traits:
Adaptability: The ability to adjust to changing work environments, customer demands, and operational needs.
Reliability: Dependable in fulfilling duties and meeting deadlines.
Integrity: Demonstrates honesty and strong ethical principles in the workplace.
Attention to Detail: A keen eye for detail, ensuring accuracy in all tasks, especially related to stock handling and customer service.
Problem-Solving Ability: Proactively identifies and resolves issues to keep the store running smoothly.
Team-Oriented: Works collaboratively with colleagues to achieve shared goals while maintaining a positive team spirit.
Working Conditions and Benefits
The General Assistant role in Benoni, South Africa, involves working in a retail environment that may experience busy periods, particularly during weekends, holidays, and promotions. Candidates should be prepared to work flexible shifts, including evenings, weekends, and public holidays.
While the job can be physically demanding, it also offers opportunities for skill development and career progression within the retail industry. Benefits typically include a competitive salary, potential for advancement within the company, and the chance to develop new skills in customer service, merchandising, and stock management.
Conclusion
The role of General Assistant in Benoni offers an exciting opportunity for individuals looking to develop their careers in the retail industry. With a strong emphasis on customer service, stock management, safety, and teamwork, the successful candidate will play a vital part in ensuring that the store operates efficiently and provides an exceptional shopping experience for all customers. The position requires a proactive, adaptable individual who is willing to take responsibility, work under pressure, and collaborate with others to achieve common goals.
If you meet the qualifications and are passionate about delivering excellent service in a dynamic environment, this could be the ideal position for you.
