FNB Invites Unemployed Graduates to Apply for the Youth Development Learnerships 2024
Closing Date: 28 September 2024
Job Type: Learnerships
Location: Johannesburg, South Africa
Learnership Description
The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience.
During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided as required
Responsibilities:
- Identify and escalate potential risks that may lead to increased costs.
- Demonstrate cost consciousness and awareness of personal contribution to costs.
- Increase knowledge and understanding of financial processes and adhere to required operating standards.
- Adhere to the Organisation’s shared values, service standards and Treating Customers Fairly (TCF) outcomes with regard to customer interaction.
- Resolve customer dissatisfaction/complaints and take ownership of the problem.
- Communicates with customers according to agreed standards.
- Collect customer feedback to help improve customer service.
- Ensure that product knowledge and advice are technically accurate.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Ensures that quality standards are adhered to.
- Adheres to Company policies and procedures. Maintains accurate activity reports.
- Investigate innovative ways to optimise processes.
- Contribute to the alignment of business processes to customer service.
- Advise line management on potential opportunities for process and system improvements.
- Demonstrate the shared value “I get better and better”.
- Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthen me”.
- Value individual contributions and show respect for others.
- Share information and knowledge that will benefit the team.
- Respect diversity and value inclusivity.
- Identify effective activities to address your own development gaps.
- Create your own development plan and review the plan with the team leader.
- Understand which competencies and skills should be mastered to ensure personal development and performance.
- Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.
Requirements:
- Grade 12 / Matric certificate
- Computer Literate (MS Office)
- No work experience required
- Be a South African citizen
- Be between the ages of 18 & 35
- Currently Unemployed
