Order Entry Data Capturer – 6-Month Contract at Fidelity Services Group
Introduction
Fidelity Services Group, a prominent name in the security and investigations industry, is seeking a meticulous and organized individual for the position of Order Entry Data Capturer. This role, based in Pretoria, Gauteng, is offered on a six-month contract basis and focuses on accurate and timely data management. This article will provide a detailed overview of the job role, responsibilities, qualifications, and expectations for prospective candidates.
Job Overview
As an Order Entry Data Capturer, your primary role will be to manage and maintain client information meticulously. This involves capturing data, processing orders, and ensuring that all information is accurate and up-to-date. The position is based in the Fidelity ADT division, part of the broader Fidelity Services Group, which is renowned for its commitment to security and investigative services.
Reporting Structure
The Order Entry Data Capturer will report to the Order Entry Supervisor. This role does not include supervisory responsibilities or the management of subordinates. The working hours are from 08:00 to 17:00, with potential overtime as required.
Key Responsibilities
- Data Capture and Processing
- Accurately capture, process, and maintain all client-related information.
- Ensure that all data is entered with precision to prevent errors and inconsistencies.
- Handling Contracts and Quotations
- Receive and process all contracts, costing sheets, and quotations for both new and existing clients.
- Work closely with the Technical Coordinator to schedule client appointments based on the processed information.
- Query Resolution and Communication
- Promptly inform the Admin Coordinator of any discrepancies or issues found in contracts, costing sheets, or quotations.
- Address and resolve internal and external customer queries in a timely manner, adhering to departmental service level agreements (SLAs) Database Management
- Ensure that all data is correctly entered into the Listener system.
- Maintain and update the customer database regularly to ensure accuracy and reliability.
- Documentation and Compliance
- Ensure that all client application forms (CAF) are captured and filed daily.
- Provide necessary customer record information to dealers to facilitate installations and services.
- Submit all original contracts merged with client application forms to the auditor daily.
- Due Diligence and Communication
- Conduct due diligence calls to verify contract purchases and communicate findings to Dealer Administrators.
- Ensure adherence to disciplinary codes and standard operating procedures (SOPs).
- Quality Assurance
- Review invoices for accuracy before delivery.
- Improve existing billing procedures to minimize errors and enhance efficiency.
- Ethical and Regulatory Compliance
- Adhere to SOX compliance and other relevant regulations.
- Uphold the Big 5 principles of the company at all times.
Minimum Requirements
- Educational Qualification
- A Matriculation certificate is required for this role.
- Skills and Attributes
- Excellent verbal and written communication skills.
- Proficiency in computer applications, particularly Excel.
- Experience in listener management systems is advantageous.
- Strong organizational and supervisory skills.
- Exceptional attention to detail to ensure data accuracy.
Application Process
Candidates interested in this position should apply by the closing date of 20 September 2024. Given the competitive nature of the job market, it is essential to ensure that your application highlights relevant experience and skills. Please note that Fidelity Services Group reserves the right not to make an appointment for this position and preference will be given to existing employees where applicable. Historically disadvantaged candidates and Black female candidates are encouraged to apply.
Company Overview
Fidelity Services Group is a leading provider in the security and investigations sector, committed to delivering high-quality services to its clients. The group emphasizes fair business practices and the continuous development of its human capital as key drivers of success. As part of this commitment, the company upholds global fair practice standards and promotes a diverse and inclusive workforce.
Conclusion
The role of Order Entry Data Capturer at Fidelity Services Group is a crucial position that requires a high level of accuracy and attention to detail. The successful candidate will play a vital role in ensuring the smooth operation of client data management processes. With a focus on compliance, quality assurance, and effective communication, this position offers an excellent opportunity for individuals seeking to contribute to a leading security and investigations company. If you meet the qualifications and are committed to maintaining high standards, consider applying for this position before the deadline.
For those who do not receive contact within ten working days from the closing date, please consider your application unsuccessful.
