Comprehensive Overview of the Technical Assistant Role at Bidvest Facilities Management
Introduction
In today’s dynamic and increasingly complex facilities management landscape, the role of a Technical Assistant is pivotal. This position, available at Bidvest Facilities Management in Pretoria, Gauteng, represents an essential component of the operational efficiency and maintenance standards upheld by the company. Posted on September 22, 2024, this full-time role seeks to fulfill a broad range of technical and maintenance tasks critical for ensuring smooth operations within the company’s facilities management division.
Role Purpose
The primary objective of the Technical Assistant is to perform timely and high-quality maintenance work on all specified equipment. This encompasses both planned preventive maintenance and emergency repairs. By adhering to job cards and work orders, the Technical Assistant ensures that all tasks align with both client and company expectations. This role is crucial for maintaining operational continuity and addressing any issues promptly to minimize downtime.
Key Responsibilities
- Execution of Work Orders: The Technical Assistant is responsible for executing tasks according to job cards issued, which detail specific client and company requirements. This structured approach ensures that each job is completed as per the set guidelines and standards.
- Investigation and Evaluation: Identifying and diagnosing equipment malfunctions are core responsibilities. The Technical Assistant must conduct thorough investigations and evaluations to determine the root causes of issues and implement effective solutions.
- Minor Repairs and Services: The role involves performing minor repairs and servicing of electrical equipment and appliances in accordance with Service Level Agreements (SLAs). This ensures that all equipment operates efficiently and any issues are addressed before they escalate.
- Facility Inspections and Repairs: Regular inspections of the facility are a key duty, which includes repairing building infrastructure as needed. The Technical Assistant must ensure that all aspects of the facility are maintained to a high standard.
- Assistance with Major Repairs: While the primary focus may be on minor repairs, the Technical Assistant is also expected to assist artisans with major repair tasks and services, providing support and contributing to more complex maintenance work.
- Reporting and Communication: Providing consistent feedback to the Line Manager, technical staff, and the Customer Care Centre (CCC) regarding the status of operations and restoration work is essential. This communication helps in tracking progress and ensuring transparency.
Required Qualifications and Skills
To be considered for the Technical Assistant role, candidates must meet several key qualifications and possess specific skills: Educational Background: A Matric qualification is mandatory, with a Technical Matric being advantageous. Additionally, an N4 Technical qualification in Electrical or Mechanical fields is required to ensure that the candidate has a solid technical foundation.
- Drivers License: A valid South African driver’s license is necessary to facilitate transportation to and from various sites and handle equipment effectively.
- Practical Experience: At least one year of working experience is required. This experience should include practical exposure to basic tasks related to electricity, building infrastructure, carpentry, plumbing, and painting.
- Training and Knowledge: Candidates should have basic training in the use of hand tools, electrical, and mechanical equipment. Knowledge of the Occupational Health and Safety (OHS) Act and ISO 9001 Quality Management Systems is also essential to ensure compliance with safety and quality standards.
Fundamental Competencies
To excel in the role, the Technical Assistant must exhibit several fundamental competencies:
- Customer Focus: A strong orientation towards understanding and meeting client needs is crucial. This includes delivering high-quality service and addressing client concerns effectively.
- Innovative Thinking: The ability to think creatively and implement innovative solutions to problems can significantly enhance maintenance efficiency and effectiveness.
- Problem Analysis: Analytical skills are important for diagnosing issues accurately and determining the most appropriate solutions.
- Planning and Scheduling: Effective planning and scheduling of tasks help in managing workload and ensuring that maintenance activities are carried out promptly.
- Teamwork and Partnering: Collaboration with other team members and stakeholders is key to achieving operational goals and maintaining a harmonious work environment.
- Relationship Building: Building strong relationships with clients and colleagues contributes to a positive work atmosphere and fosters effective communication and collaboration.
- Interactive Reasoning: The ability to engage in interactive reasoning helps in problem-solving and making informed decisions based on a thorough understanding of the situation.
Conclusion
The Technical Assistant role at Bidvest Facilities Management is integral to maintaining the high standards of facility operations and ensuring that all equipment and infrastructure are in optimal condition. The role demands a blend of technical skills, practical experience, and strong interpersonal competencies.
Successful candidates will be those who can perform under pressure, adapt to various maintenance tasks, and contribute positively to the team’s overall success. With a focus on both preventive and emergency maintenance, the Technical Assistant plays a vital role in upholding the company’s commitment to quality and client satisfaction.
