A Comprehensive Overview of the NAM Assistant Role at RCL Foods
Introduction
RCL Foods, a prominent player in the South African fast-moving consumer goods (FMCG) sector, is on the lookout for a skilled National Account Manager (NAM) Assistant. This role, based in Westville, KwaZulu-Natal, is pivotal in supporting the National Account Manager and ensuring the efficient operation of a portfolio of accounts. With a focus on achieving operational excellence and fostering strong relationships both internally and externally, the NAM Assistant position is integral to RCL Foods’ commitment to “Grow What Matters.”
1. Company Overview
RCL Foods, a leading food manufacturer in South Africa, is renowned for its diverse portfolio of products, ranging from frozen foods and baked goods to sugar and other consumer goods. The company’s mission is centered on innovation, quality, and customer satisfaction, which is reflected in its approach to business and its operational strategies.
1. Company Overview
RCL Foods, a leading food manufacturer in South Africa, is renowned for its diverse portfolio of products, ranging from frozen foods and baked goods to sugar and other consumer goods. The company’s mission is centered on innovation, quality, and customer satisfaction, which is reflected in its approach to business and its operational strategies.
2. Role and Responsibilities
2.1 Core Responsibilities
The NAM Assistant is tasked with a variety of responsibilities that support the National Account Manager in maintaining and growing a portfolio of accounts. These responsibilities include:
- Customer Relationship Management: Develop and sustain strong relationships with both internal stakeholders and customers to ensure smooth operations and effective communication.
- Pricing Management: Oversee pricing processes, including capturing pricing information, maintaining pricing trackers, and managing queries related to pricing both internally and with customers.
- Claims Management: Handle claims by resolving and processing them efficiently. This includes investigating invalid claims and managing related queries.
- Promotional Activities: Manage pre and post-promotion ROI analysis, maintain promotional grids, and track compliance to ensure promotional activities meet their objectives.
- Budget Management: Oversee day-to-day budget management, updating and maintaining budget trackers and systems to ensure financial accuracy and adherence.
- Performance Tracking: Compile customer reviews, track sales performance, and manage innovation trackers to monitor and report on account performance.
- Data Analysis: Utilize various data platforms to analyze performance metrics and deliver actionable insights for decision-making.
2.2 Operational Excellence
The role also involves working closely with the Vector and Operations teams to drive operational excellence. This includes:
- Trade Initiatives: Supporting trade initiatives and the perfect store concept to enhance operational effectiveness.
- Business Planning: Assisting the NAM in business planning processes to align with strategic goals and objectives.
- Innovation Strategy: Contributing to the formulation of innovation strategies and managing their execution to ensure alignment with market demands.
2.3 Forecasting and Demand Planning
- Demand Planning Support: Assist the NAM in the demand planning and forecasting process by providing relevant information, including sales data, promotional performance, and stock levels.
- Performance Tracking: Monitor and track performance against forecasts to ensure alignment with business objectives and market conditions.
2.4 Commercial Excellence
- Financial KPIs: Develop an understanding of profitability and financial key performance indicators (KPIs) to interpret financial data effectively.
2.5 General Administration
- Administrative Tasks: Handle general administrative duties such as expense claims, credit card reconciliations, and travel bookings.
2.6 Meetings and Communication
- Internal and External Meetings: Attend meetings with both internal teams and customers as required to facilitate communication and project progress.
3. Key Requirements and Qualifications
To excel in this role, candidates must possess the following qualifications and skills:
Educational Background: A degree or diploma in Marketing and Business is required to provide a solid foundation for the role’s responsibilities.
- Experience: At least three years of experience in sales, account management, or administration within a similar role, preferably with a data-driven and analytical focus.
- Driving License: A valid code EB driver’s license is necessary for the role.
4. Knowledge and Skills
The successful candidate must demonstrate the following skills:
- Computer Literacy: Proficiency in Microsoft Excel, PowerPoint, and Outlook.
- Data Skills: Strong analytical ability with an affinity for numbers.
- Communication: Excellent verbal analysis
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