| Job Title: | Administrative Role at Fidelity Services Group |
| Company: | Fidelity |
| Job Reference: | Job1 |
| Location: | Johannesburg , ZA |
| Employment Type: | Full Time |
| Date Posted: | 2024-09-30 |
| Closing Date: | 2024-12-31 |
| Salary: | ZAR 5000 - 8000 per year |
Administrative Role at Fidelity Services Group - Job Description
Administrative Role at Fidelity Services Group: A Comprehensive Overview
Introduction
The role of an administrator within any organization is crucial for maintaining operational efficiency and ensuring smooth communication across various departments. At Fidelity Services Group in Lenasia, Gauteng, the administrative position in the Fidelity ADT division is a significant one. This article aims to provide a thorough understanding of the responsibilities, qualifications, and expectations associated with this role, as well as its importance within the broader framework of the organization.
Job Overview
The primary objective of the administrator at Fidelity Services Group is to manage and complete all administrative duties associated with the area. This involves a combination of logistical coordination, client communication, and support for the technical team to ensure seamless operations.
Key Responsibilities
The job entails a variety of tasks that can be categorized into several key areas:
Quote Management
Collecting quotes for the assigned area.
Verifying that these quotes are recorded in the Listener system.
Assigning quotes to technicians based on their availability and expertise.
Scheduling and Coordination
Prioritizing service calls to minimize travel time for technicians.
Efficiently scheduling jobs for installations and servicing, considering both geographic location and technician capacity.
Contacting clients to schedule and confirm appointments, which includes managing telephone technical bookings and maintaining the control room booking sheet.
Support for Technical Operations
Assisting the sales team in booking technicians for various jobs.
Managing aged job voiding and providing pipeline figures for installations.
Coordinating with the Johannesburg office for the distribution of job cards.
Reporting and Documentation
Generating BNS (Business Needs Statement) and insurance reports.
Ensuring that all necessary documents received from the Order to Cash (OTC) team are handed over to the Technical Manager for technician allocation.
Following up on various operational lists, including Top 20, Low Battery, and Overactive lists.
Client and Technical Support
Addressing client queries related to scheduling in a timely manner.
Providing technical assistance to clients as needed.
Supporting technicians with equipment loading and testing.
Stock Management
Managing stock orders, issues, and controls within the warehouse.
Assisting with stock takes and distribution of service and installation stock to technicians.
Involvement in technical invoicing processes.
General Administration
Coordinating meetings, preparing agendas, and taking minutes.
Maintaining the manager’s diary and filing system.
Organizing travel and accommodation for operational needs.
Compiling weekly and monthly reports.
Communication Management
Screening all correspondence directed to the manager, prioritizing tasks, and gathering required information.
Managing incoming calls to the manager.
Importance of the Role
The administrator plays a pivotal role in ensuring that the day-to-day operations run smoothly. Their work not only supports the technical team but also enhances customer satisfaction by ensuring that appointments are scheduled accurately and efficiently. This role acts as a crucial link between different departments, facilitating communication and coordination.
Qualifications and Experience
To be considered for the administrative position at Fidelity Services Group, candidates must meet certain educational and experiential criteria:
Education: A minimum of Grade 12 or an equivalent qualification.
Experience: At least two years of experience in an administrative capacity is essential.
Communication Skills: Strong verbal and written communication skills are necessary to effectively interact with clients and team members.
Computer Literacy: Proficiency in MS Office is required, and familiarity with the Listener system is advantageous.
Work Environment
Fidelity Services Group is a leading company in the security and investigations industry. The working environment is dynamic, often requiring adaptability to changing situations and priorities. Administrators must be prepared to handle multiple tasks simultaneously while maintaining a high level of organization and attention to detail.
Conclusion
The administrative role at Fidelity Services Group in Lenasia represents a blend of operational support, client interaction, and logistical coordination. The incumbent is essential for facilitating the efficient functioning of the Fidelity ADT division, making this position both challenging and rewarding. With the right qualifications and a proactive attitude, candidates can thrive in this environment and contribute significantly to the organization’s success.
As the closing date for applications approaches, potential candidates should carefully consider the responsibilities outlined and assess their fit for this important role within the Fidelity Services Group.
Introduction
The role of an administrator within any organization is crucial for maintaining operational efficiency and ensuring smooth communication across various departments. At Fidelity Services Group in Lenasia, Gauteng, the administrative position in the Fidelity ADT division is a significant one. This article aims to provide a thorough understanding of the responsibilities, qualifications, and expectations associated with this role, as well as its importance within the broader framework of the organization.
Job Overview
The primary objective of the administrator at Fidelity Services Group is to manage and complete all administrative duties associated with the area. This involves a combination of logistical coordination, client communication, and support for the technical team to ensure seamless operations.
Key Responsibilities
The job entails a variety of tasks that can be categorized into several key areas:
Quote Management
Collecting quotes for the assigned area.
Verifying that these quotes are recorded in the Listener system.
Assigning quotes to technicians based on their availability and expertise.
Scheduling and Coordination
Prioritizing service calls to minimize travel time for technicians.
Efficiently scheduling jobs for installations and servicing, considering both geographic location and technician capacity.
Contacting clients to schedule and confirm appointments, which includes managing telephone technical bookings and maintaining the control room booking sheet.
Support for Technical Operations
Assisting the sales team in booking technicians for various jobs.
Managing aged job voiding and providing pipeline figures for installations.
Coordinating with the Johannesburg office for the distribution of job cards.
Reporting and Documentation
Generating BNS (Business Needs Statement) and insurance reports.
Ensuring that all necessary documents received from the Order to Cash (OTC) team are handed over to the Technical Manager for technician allocation.
Following up on various operational lists, including Top 20, Low Battery, and Overactive lists.
Client and Technical Support
Addressing client queries related to scheduling in a timely manner.
Providing technical assistance to clients as needed.
Supporting technicians with equipment loading and testing.
Stock Management
Managing stock orders, issues, and controls within the warehouse.
Assisting with stock takes and distribution of service and installation stock to technicians.
Involvement in technical invoicing processes.
General Administration
Coordinating meetings, preparing agendas, and taking minutes.
Maintaining the manager’s diary and filing system.
Organizing travel and accommodation for operational needs.
Compiling weekly and monthly reports.
Communication Management
Screening all correspondence directed to the manager, prioritizing tasks, and gathering required information.
Managing incoming calls to the manager.
Importance of the Role
The administrator plays a pivotal role in ensuring that the day-to-day operations run smoothly. Their work not only supports the technical team but also enhances customer satisfaction by ensuring that appointments are scheduled accurately and efficiently. This role acts as a crucial link between different departments, facilitating communication and coordination.
Qualifications and Experience
To be considered for the administrative position at Fidelity Services Group, candidates must meet certain educational and experiential criteria:
Education: A minimum of Grade 12 or an equivalent qualification.
Experience: At least two years of experience in an administrative capacity is essential.
Communication Skills: Strong verbal and written communication skills are necessary to effectively interact with clients and team members.
Computer Literacy: Proficiency in MS Office is required, and familiarity with the Listener system is advantageous.
Work Environment
Fidelity Services Group is a leading company in the security and investigations industry. The working environment is dynamic, often requiring adaptability to changing situations and priorities. Administrators must be prepared to handle multiple tasks simultaneously while maintaining a high level of organization and attention to detail.
Conclusion
The administrative role at Fidelity Services Group in Lenasia represents a blend of operational support, client interaction, and logistical coordination. The incumbent is essential for facilitating the efficient functioning of the Fidelity ADT division, making this position both challenging and rewarding. With the right qualifications and a proactive attitude, candidates can thrive in this environment and contribute significantly to the organization’s success.
As the closing date for applications approaches, potential candidates should carefully consider the responsibilities outlined and assess their fit for this important role within the Fidelity Services Group.
