Shop Assistant Position at Toys R Us and Babies R Us, Ballito Junction
Overview
As a permanent position within this vibrant and dynamic retail environment, this role offers the chance to become an integral part of a globally recognized brand that brings joy and wonder to customers of all ages.
Company Background
Toys R Us and Babies R Us are celebrated international retail giants with a rich history of delivering exceptional shopping experiences. With over 60 stores across South Africa and a presence in Namibia, Botswana, and Zambia, the brands have established themselves as leaders in the toy and baby product market. The newly launched online store further extends their reach, offering a wide range of products designed to cater to the diverse needs of their clientele.
Role and Responsibilities
Job Purpose: The primary objective of the Shop Assistant is to maximize sales through exemplary customer service, ensuring that each customer interaction is memorable and impactful.
Key Responsibilities:
- Deliver outstanding customer service, aiming to provide a “WOW” experience for every shopper.
- Address individual customer needs, offering personalized advice and assistance.
- Provide prompt and accurate service on the sales floor and over the phone.
- Adhere to established customer service standards and practices.
- Advise customers on product selections, including range, pricing, and warranties.
- Demonstrate, explain, and promote products effectively.
- Manage merchandise presentation, ensuring products are well-organized and correctly priced.
- Execute promotional activities efficiently and as planned.
- Follow merchandising and layout standards, maintaining high housekeeping standards.
- Participate in stock management, including stock takes and reporting on inventory trends.
- Work towards minimizing stock loss and managing expenses while maximizing sales.
- Safeguard the company’s assets and ensure effective management of responsibilities.
Qualifications and Skills
Entry Requirements:
- Matric Certificate (Grade 12).
- A minimum of six months of retail experience.
- Reliable transportation for shift work is essential.
Desired Skills:
- Strong sales drive and customer service orientation.
- Excellent communication and interpersonal skills.
- High level of motivation and a target-driven approach.
- Ability to demonstrate and advise on products with enthusiasm.
- Competence in merchandising and maintaining store standards.
Additional Information
The Shop Assistant role requires flexibility and the ability to adapt to various tasks and responsibilities as directed by senior management. The position involves ongoing training and development to stay current with company procedures and technology advancements. Confidentiality and accountability are crucial, as is the commitment to personal and professional growth through regular appraisals.
Application Process
Interested candidates are invited to apply by submitting their applications before the closing date of 05 September 2024. This role represents an exciting opportunity to join a leading retail brand and contribute to creating memorable shopping experiences for customers.
If you are a passionate individual with a flair for customer service and a drive to excel in a retail environment, we encourage you to apply for this Shop Assistant position at Toys R Us and Babies R Us in Ballito Junction