City of Johannesburg Invites Unemployed Graduates to Apply for the Call Centre Internships 2024/2025
Closing Date: 04 September 2024
Job Type: Internship
Location: Johannesburg, South Africa
Internship Description
The City of Johannesburg (CoJ), Group Finance Department is offering Internship opportunities to suitably qualified and unemployed graduates. The Internships will run for a period NOT exceeding eighteen (18) months.
Position Title: Revenue Call Centre Internship
Duration: 18 Months contract
Primary Function: Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue-related queries on the first point on contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers..
Responsibilities:
- To apply set standard operational procedures in logging all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first-time resolution are logged and resolved immediately;
- Perform specific sequences associated with maintaining electronically based information /data/records.
- To subscribe to the Performance management Policy within the City of Joburg Municipality;
- To maintain strong customer and working relations with RSSC customers, peers and other internal stakeholders to ensure correct focus and support;
- To efficiently utilize the operational assets and resources in the area of responsibility cost-effectively in accordance with the legislative framework of the City’s policies and procedures;
Requirements:
- Grade 12 / Matric certificate
- Must reside in Johannesburg
Skills and Competencies:
- Computer Literacy- (Microsoft Office Applications);
- Problem-solving skills;
- Good Time management;
- Excellent listening and communication skills (verbal and written);
- Excellent Interpersonal skills;
- Basic knowledge of billing concepts and functions;
- Knowledge Retention and recall;
- Capability to handle pressure;
- Ability to interpret mathematical information;
