Join FNB as a Call Centre Agent: Deliver Exceptional Service and Build Meaningful Relationships
First National Bank (FNB) is seeking a highly motivated and customer-focused individual to join their team as a Call Centre Agent. If you have a passion for delivering exceptional service and building meaningful relationships with customers, this opportunity is for you!
Key Responsibilities:
– Handle incoming and outgoing customer calls, electronic communications, and queries
– Meet customer needs and business objectives
– Address customer needs to meet or exceed customer expectations
– Build and maintain stakeholder relationships
– Contribute to a culture of service excellence
– Innovate to improve customer experience
– Be flexible and adapt to changing circumstances
– Participate in the innovation process
– Plan and complete activities within area of work
– Adhere to schedules and maintain documentation
– Execute own work in accordance with organisational values and code of ethics
– Comply with governance and compliance standards
– Identify and escalate risk
– Contribute to client service delivery culture
– Resolve customer dissatisfaction/complaints
– Deliver exceptional service and offer appropriate solutions
Requirements:
– Ability to work in a fast-paced environment
– Excellent communication and interpersonal skills
– Ability to work under pressure and meet deadlines
– Strong problem-solving skills
– Ability to adapt to changing circumstances
– Team player with a positive attitude
– Ability to maintain confidentiality and handle sensitive information
If you meet the requirements and are passionate about delivering exceptional service, apply now! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.
