Discover Your Potential as a Call Centre Agent at Auto Pedigree
Are you a dynamic and results-driven individual looking for a new challenge? Do you have a
passion for sales and customer service? Look no further! Auto Pedigree, a leading car retail sales company, is seeking an experienced Call Centre Agent to join their team in Kempton Park.As a Call Centre Agent, you will be responsible for identifying customer needs, matching them with Auto Pedigree’s service offerings, and driving business growth through customer satisfaction. This will involve lead conversion, building relationships with internal and external customers, and achieving sales targets.
Responsibilities:
– Manage sales on a daily, weekly, and monthly basis
– Develop an understanding of vehicles and their characteristics, capabilities, and features
– Drive business growth by reaching set sales targets and retaining existing customers
– Assist with setting up mobile displays and accompanying customers on test drives
– Manage customer expectations and ensure effective delivery of service
– Identify and venture into new revenue streams
– Ensure customer escalation is managed and feedback is provided
– Handle face-to-face discussions with clients, informing them about finance application procedures and promoting Auto Pedigree’s offerings
Requirements:
– Grade 12/Matric and NCA qualification (advantageous)
– Valid Code 8 driver’s license
– Computer literate with basic Excel and Outlook skills
– 2 years of customer service and sales experience with a proven sales track record
– Relevant industry experience (desirable)
– Understanding of compliance governing the retail industry (advantageous)
– Knowledge of the areas’ most spoken languages (advantageous)
– Understanding of Auto Pedigree’s products and services (desirable)
Skills and Personal Attributes:
– Entrepreneurial flair
– Excellent communication, negotiation, and influencing skills
– Strong understanding of industry and market trends and customer behavior
– Self-motivated, priority-setting, and time management skills
– Ability to deal with diverse customers and cater to their unique needs
– Evidence of initiative and problem-solving abilities
– Good time management skills, demonstrating a sense of urgency and commitment
– Neat and presentable
– Great networking skills
– Strong numerical skills
– Ability to adapt to changing environments and meet deadlines
– Target-driven and ability to work well under pressure
If you are a results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Don’t miss out on the chance to join a dynamic team and take your career to the next level!
Closing Date: 23 July 2024
