Job Description
The Customer Service Consultant will assist walk-in customers with various card and cash-related matters, including teller services, ATMs, and Moneygram transactions. The primary
responsibility is to accurately assess and understand customer needs and respond in a way that consistently meets those needs within the bank’s financial offerings. This role requires a thorough understanding of banking processes and a commitment to delivering excellent customer service.Qualifications
Minimum Qualifications:
- Grade 12/High school/A levels/Matric
- National Certificate in Banking (NQF5) is advantageous
Experience:
1-2 years of previous banking experience
Understanding of the bank’s policies and procedures related to teller and frontline support, bulk cash handling, and ATMs
Familiarity with legal aspects regarding cash handling
Knowledge of the functions of other departments within the branch
Retail experience
Additional Information
Behavioural Competencies:
Generating Ideas: Ability to create innovative solutions to improve customer service and banking processes.
Exploring Possibilities: Open-mindedness to consider various options and approaches to customer issues.
Providing Insights: Capability to understand customer needs deeply and provide valuable insights.
Adopting Practical Approaches: Using practical methods to solve problems and enhance customer satisfaction.
Examining Information: Skill in analyzing information to make informed decisions.
Technical Competencies:
Banking Process & Procedures: Proficiency in understanding and implementing banking processes and procedures.
Application & Submission Verification (Business Banking): Expertise in verifying business banking applications and submissions.
Customer Acceptance & Review (Consumer Banking): Competence in reviewing and accepting consumer banking customers.
Customer Understanding (Consumer Banking): Strong ability to understand and address the needs of consumer banking customers.
Product Knowledge (Consumer Banking): In-depth knowledge of consumer banking products and services.
How to Apply
Interested candidates should submit their applications through the bank’s official recruitment website. Ensure that you include a detailed CV and a cover letter outlining your qualifications and experience related to the role. Applications must be submitted by 23 June 2024. Only applications submitted through the official recruitment website will be considered.
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