Title: Efficiently Manage Customer Care: Supervisor Role Overview
Reference Number: ETH240312-5 Closing Date: 2024/03/29
Job Number: 53000030
Job Title: Supervisor (Customer Care) Job Type: Permanent Job Grade: T09 Division: Southern Area Department: Customer Services Branch: Regional Customer Care Centre Vacancy Group: Sizakala Customer Service Reporting To: Senior Customer Care Officer Location: Durban, KwaZulu-Natal, South Africa
Job Purpose: Ensure customers visiting the walk-in center receive assistance in alignment with the Batho Pele principles.
Key Responsibility Areas:
- Supervise designated customer care center.
- Provide efficient services for applications, requests, complaints, and queries.
- Ensure adherence to Batho Pele principles and access to municipality services.
- Maintain adequate staffing.
- Safeguard assets and equipment.
- Supervise subordinate staff.
- Assist Senior Customer Care in budget preparation, meetings, and inter-departmental liaison.
Competencies:
- Attention to Detail
- Ethics and Professionalism
- Organisational Awareness
- Planning and Organising
- Business Processes
- Use of Technology
- Communication
- Client Orientation and Customer Focus
- Action Orientation
- Resilience
- Change Readiness
Essential Requirements:
- Grade 12 (NQF Level 4) and Administrative Certificate.
- Valid driver’s license.
- 3 years relevant experience.
- Computer Literacy.
Preferred Requirements:
- Diploma (NQF Level 6) in Administration.
- 4 years relevant experience.
Physical Requirements: Capable of fulfilling job duties.
Benefits:
- Housing Subsidy
- Leave
- Medical Aid
- Pension Fund
- Remuneration: R264,549.62 – R343,387.13 per annum
- 13th Cheque
Contact Information: Name: Lilly Tandabantu Telephone: 031 322 7701
