South African Revenue Service (SARS) invites suitably qualified individuals to apply for Team Member vacancies at the Revenue Service Department.
Closing date: 17 November 2023
Location: Durban
Team Member Vacancies at the South African Revenue Service
About the Position
SARS is looking for dynamic, energetic results oriented, self-directed person, to join the Assessment Maintenance Team within Taxpayer Compliance unit. The candidates must have knowledge of the SARS systems, good communication skills, both verbal and written, goal and target driven. Integrity is key to the organisation. The successful candidates will ensure correctness of taxpayer assessments by resolving potential errors on tax returns.
Job Purpose
To ensure correctness of taxpayer assessment by resolving potential errors on tax returns identified by SARS systems or where further intervention is required to finalise queries in order to make decisions and conclude assessments.
Education and Experience
Minimum Qualification & Experience Required
Higher Certificate (NQF 5) with Tax or Accounting AND 3 years’ experience in a Taxpayer Compliance environment.
Alternative:
Senior Certificate (NQF 4) AND 4 years’ experience in a Taxpayer Compliance environment.
Job Outputs:
Process
- Resolve, explain, interpret and analyse correctness and make decisions to allow, disallow or partially allow assessments or disputes.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Plan and organise own work tasks within area of work.
- Be informed on related acts, legislation and regulations that might impact on own work.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Fairness and Transparency
- Accountability
- Conceptual Ability
- Working With Others
- Commitment to Higher Purpose
- Honesty and Integrity
- Trust
- Respect
- Customer Service
- Expertise in Context
- Attention to Detail
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Quality Orientation
- Tax Knowledge
- Efficiency improvement
Compliance Competency
- Security Clearance: GOC Confidential
How to apply:
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
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